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- Tasks: Support travellers in crisis, manage rebookings, and resolve holiday issues.
- Company: Leading travel company based in Crawley, UK.
- Benefits: Diverse benefits, hybrid working model, and impactful work.
- Why this job: Make a real difference in customers' travel experiences.
- Qualifications: Strong problem-solving skills and ability to multitask.
- Other info: Shift work with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading travel company is searching for customer support specialists based in Crawley, UK. In this role, you will provide critical assistance to customers facing challenges during their holidays. You will reassure and support travelers by efficiently managing issues, from rebooking flights to addressing emergencies.
The successful candidate will exhibit problem-solving skills, effective multitasking, and a genuine commitment to improving customer experiences. This position requires shift work under a hybrid working model, offering diverse benefits and the opportunity to make a real impact.
Travel Support & Crisis Resolution Specialist in Crawley employer: British Airways Holidays
Contact Detail:
British Airways Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Support & Crisis Resolution Specialist in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you had to resolve issues quickly. Be ready to share these examples during interviews to show how you can handle customer challenges effectively.
✨Tip Number 3
Stay organised! Keep track of the jobs you’ve applied for and follow up if you haven’t heard back. A little persistence can go a long way in showing your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Travel Support & Crisis Resolution Specialist. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Travel Support & Crisis Resolution Specialist in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and problem-solving. We want to see how you've tackled challenges before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for travel and customer service. Let us know why you’re the perfect fit for this role and how you can make a difference.
Showcase Your Multitasking Skills: In this role, you'll be juggling multiple tasks at once. Give us examples in your application of how you've successfully managed competing priorities in the past. We love a good multitasker!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our team!
How to prepare for a job interview at British Airways Holidays
✨Know the Company Inside Out
Before your interview, take some time to research the travel company thoroughly. Understand their values, mission, and the specific challenges they face in customer support. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or handled crises. Be ready to discuss how you approached the problem, what steps you took, and the positive outcome. This will demonstrate your ability to think on your feet, which is crucial for this role.
✨Practice Multitasking Scenarios
Since the job involves managing multiple tasks simultaneously, consider practising scenarios where you juggle different responsibilities. You might be asked how you would handle several customer inquiries at once, so having a strategy in mind will help you impress the interviewers with your organisational skills.
✨Emphasise Your Commitment to Customer Experience
During the interview, make sure to express your genuine commitment to improving customer experiences. Share your passion for travel and how you believe excellent customer support can enhance a traveller's journey. This will resonate well with the company's focus on providing exceptional service.
