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- Tasks: Assist customers with travel challenges and emergencies, ensuring a smooth holiday experience.
- Company: Leading travel company known for exceptional customer service.
- Benefits: Hybrid working model, diverse benefits, and opportunities for personal growth.
- Why this job: Make a real difference in customers' holidays while developing your problem-solving skills.
- Qualifications: Strong problem-solving abilities and effective multitasking skills required.
The predicted salary is between 30000 - 42000 £ per year.
A leading travel company is seeking customer support specialists in Crawley, UK. In this role, you will assist customers with challenges during their holidays, from rebooking flights to handling emergencies.
The ideal candidate must possess strong problem-solving capabilities and effective multitasking skills, while being committed to enhancing customer experiences.
This position supports a hybrid working model and offers diverse benefits, allowing you to make a significant impact in customer service.
Hybrid Travel Support & Crisis Resolution Specialist in Crawley employer: British Airways Holidays
Contact Detail:
British Airways Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Travel Support & Crisis Resolution Specialist in Crawley
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the travel industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've solved problems or handled emergencies in the past. We want you to showcase your multitasking skills and how you enhance customer experiences.
✨Tip Number 3
Don’t forget to research the company! Knowing their values and mission can help you tailor your responses during interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Travel Support & Crisis Resolution Specialist in Crawley
Some tips for your application 🫡
Show Off Your Problem-Solving Skills: When writing your application, make sure to highlight your problem-solving abilities. Share specific examples of how you've tackled challenges in the past, especially in customer service roles. We want to see how you can think on your feet!
Multitasking is Key: In this role, you'll be juggling multiple tasks at once. Use your application to demonstrate your multitasking skills. Mention any experiences where you've successfully managed several responsibilities simultaneously, as this will show us you're up for the challenge.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the listing and relate your experiences directly to the role of a Hybrid Travel Support & Crisis Resolution Specialist. This shows us that you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at British Airways Holidays
✨Know the Company Inside Out
Before your interview, do some research on the travel company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you've successfully resolved customer issues or handled emergencies. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving capabilities.
✨Demonstrate Multitasking Abilities
In a fast-paced environment like travel support, multitasking is key. Be ready to discuss how you've managed multiple tasks simultaneously in previous roles. You could even practice a scenario where you handle several customer inquiries at once during the interview.
✨Emphasise Customer Experience Commitment
Make it clear that enhancing customer experiences is a priority for you. Share stories that illustrate your dedication to customer service and how you’ve gone above and beyond to ensure customer satisfaction in challenging situations.
