Head of Long Haul & Head of Short Haul (2 roles) in Crawley

We’re IAG Loyalty, one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy, and team, but together we’re united by a shared vision: to create a more rewarding world of travel and experiences.

Our Holidays division, including British Airways Holidays, connects customers to thousands of destinations worldwide through seamless, end‑to‑end travel experiences. Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services. We’re on an exciting journey of growth and transformation.

The opportunity involves two leadership roles—Head of Long Haul and Head of Short Haul. These roles have a clear mandate to accelerate change, deliver the next phase of our destination strategies and embed new ways of working, while building on the team's strong foundations. Working together, these roles will shape the future of the destination portfolio with each leading their own major portfolios.

Reporting to the Head of Product & Sourcing, you’ll lead either our Long Haul or Short Haul destination portfolio, its strategic portfolio management and sourcing strategy. This principally includes the British Airways Holidays brand but will broaden to encompass other markets and brands over time. Few roles offer this genuine opportunity to transform how the business makes decisions about product, sourcing and commercial priorities.

You will have a remit to shape strategy, modernise workflows, embrace automation and support the use of AI and new technology. It’s a chance to make a measurable commercial difference, in an area where there is significant scope to unlock further growth.

Responsibilities include:

• Drive growth and portfolio performance by leading destination strategies for your area, defining where the biggest growth opportunities lie and turning market, product and commercial insight into clear priorities.
• Drive profitable growth by improving how destinations are selected, developed and managed to increase commercial and customer performance.
• Prioritise effectively across a broad destination portfolio, focusing resources where they will create the greatest value.
• Shape contracting approaches, challenging existing methods and identifying the most efficient and commercially effective ways to secure product.
• Step into key partner negotiations where senior leadership is needed, building strategic relationships and helping unlock growth opportunities.
• Champion transformation while maintaining BAU, ensuring day‑to‑day delivery continues while new ways of working, technologies and processes are embedded.
• Lead and develop a high‑performing team, creating clarity, pace and accountability while guiding people through ongoing change.
• Act as a collaborative leader within the leadership team, contributing to shared outcomes, supporting joined‑up decision‑making and helping build a more unified function.

Qualifications required include:

• Experience in leadership and change, capable of bringing teams together around a shared direction and creating momentum in a changing environment.
• A strong commercial mindset, with a track record of delivering measurable growth across sales, profit, margin or portfolio performance.
• Experience making decisions across complex portfolios, knowing where to invest, where to optimise and where to challenge existing approaches.
• Credible senior leader, able to build trust quickly and communicate with authority both internally and externally.
• Experience in senior destinations, product, sourcing or commercial leadership role within travel.
• Motivated by opportunities to improve how things work, embracing automation, AI and new technologies to unlock smarter growth.

Both Head of Short Haul and Head of Long Haul are available. To ensure we consider the strongest talent across both opportunities, applications are through a single advert. Apply once and you will automatically be considered for both roles.

Diversity and Inclusion: Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership. We are committed to building a workplace where people feel they belong and are valued for their perspective.