At a Glance
- Tasks: Manage travel bookings, resolve issues, and support customers during disruptions.
- Company: Join a dynamic travel company with a collaborative and supportive culture.
- Benefits: Enjoy a Monday to Friday schedule, hybrid working, and career development opportunities.
- Other info: Be part of a team that values adaptability, curiosity, and continuous learning.
- Why this job: Make a real difference in travel experiences while developing your skills.
- Qualifications: Experience with GDS systems and a background in travel operations preferred.
The predicted salary is between 30000 - 40000 £ per year.
Job Responsibilities
- Use ticketing expertise to manage booking amendments and ticket changes.
- Support the business during travel disruption, helping operational teams resolve booking and ticketing challenges efficiently and accurately.
- Coordinate accessibility requirements with hotels, airlines and supplier partners, ensuring arrangements are in place before customers travel.
- Investigate and resolve booking, ticketing and operational issues, balancing customer outcomes with business requirements.
- Support fraud prevention activities and operational administration processes that help protect both customers and the business.
- Build strong relationships with suppliers, outsourced partners and colleagues across the business to deliver effective solutions.
- Manage a variety of operational tasks and work queues while maintaining exceptional attention to detail.
- Identify opportunities to improve processes and contribute ideas that enhance operational efficiency and service delivery.
Qualifications
- Experience using a Global Distribution System (GDS), ideally Amadeus.
- Background in ticketing, airline, travel operations, reservations or operational support environment.
- Strong understanding of ticketing processes and confidence navigating booking and reservation systems.
- Highly organised with ability to manage multiple priorities while maintaining excellent attention to detail.
- Enjoy problem solving and taking ownership of issues through to resolution.
- Communicate confidently with colleagues, suppliers and stakeholders at all levels.
- Comfortable working across multiple systems and learning new processes and technologies.
- Appreciate importance of handling accessibility requirements with care, sensitivity and professionalism.
- Enjoy working collaboratively and contributing to a supportive team environment.
- Adaptable, curious and motivated by learning new aspects of travel operations.
Benefits
- Monday to Friday schedule with no shift patterns, evenings or weekends.
- Hybrid working model within the UK with at least two days in office.
- Comprehensive onboarding and training programme with first few weeks full-time in office before moving to hybrid.
- Opportunity for career development beyond traditional ticketing responsibilities.
- Work in a supportive, collaborative culture.
We are an equal opportunity employer.
Travel Support Executive in Crawley employer: British Airways Holidays Ltd
As a Travel Support Executive, you will thrive in a dynamic and supportive environment that prioritises employee growth and collaboration. With a Monday to Friday schedule and a hybrid working model, you can enjoy a healthy work-life balance while benefiting from comprehensive training and opportunities for career advancement. Our commitment to inclusivity and teamwork ensures that you will be part of a culture that values your contributions and fosters professional development.
Contact Details:
British Airways Holidays Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Support Executive in Crawley
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like British Airways Holidays Ltd who are looking for fresh talent for roles like Travel Support Executive.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like British Airways Holidays Ltd and give you a leg up for your Travel Support Executive application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Support Executive openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Support Executive in Crawley
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Support Executive role at British Airways Holidays Ltd.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Support Executive position at British Airways Holidays Ltd.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of British Airways Holidays Ltd.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to British Airways Holidays Ltd's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Support Executive.
How to prepare for a job interview at British Airways Holidays Ltd
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at British Airways Holidays Ltd.
