At a Glance
- Tasks: Lead the transformation of Pre-Booking, shaping strategy and driving customer-first collaboration.
- Company: Join British Airways Holidays, a forward-thinking company embracing agile methodologies.
- Benefits: Enjoy a hybrid working model, supportive team culture, and opportunities for impactful work.
- Other info: Be part of a diverse workplace that values your unique perspective.
- Why this job: Make a real difference in a high-performing team while shaping customer experiences.
- Qualifications: Proven product leadership experience in agile environments and strong commercial acumen.
The predicted salary is between 60000 - 80000 £ per year.
British Airways Holidays is transforming from an outsourced, waterfall delivery model to an agile, in‑house product organisation. As the Product Lead for Pre‑Booking, you will own one of the most commercially impactful areas, shaping strategy to meet ambitious growth targets and leading a high‑performing agile team within a large re‑platforming programme.
Responsibilities
- Lead cultural & operating model transformation, acting as a change agent and championing new ways of working and decision‑making.
- Set vision & strategy for Pre‑Booking, grounding the product vision in customer insight, analytics and business strategy.
- Shape a roadmap that balances customer value, commercial impact and technical feasibility.
- Drive customer‑first collaboration, embedding behavioural data into all decisions and establishing test‑and‑learn practices.
- Own commercial outcomes and performance across key KPIs such as conversion, AOV, repeat purchase rate, RPV, CAC and LTV.
- Lead an Agile, high‑performing product team consisting of an Associate Product Owner, QA Engineer, Business Analysts, a dedicated Tech Lead and specialist contractors.
- Operate within the major re‑platforming programme, navigating complex governance, interdependencies and senior stakeholders.
- Collaborate with central tech to secure resources, shape solutions and ensure timely, high‑quality delivery.
- Manage trade‑offs across pace, scope, cost and quality, driving operational and delivery excellence.
- Monitor product performance across customer, commercial, delivery and quality metrics, acting quickly on insights.
Qualifications
- Proven experience as a product and people leader in an agile digital or e‑commerce environment.
- Strong commercial acumen with a clear understanding of how product decisions influence conversion and lifetime value.
- Ability to lead multi‑disciplinary teams to deliver customer and commercial outcomes.
- Excellent communication, influencing and stakeholder‑management skills.
- Strategic thinker who connects customer insight, behavioural data and business goals.
- Experience delivering within complex, multi‑stakeholder programmes.
- Comfortable with ambiguity, change and evolving environments.
- Experience managing multi‑million‑pound budgets.
- Passion for building brilliant customer experiences that drive measurable impact.
Benefits & Working Arrangements
- Hybrid working model based in central Crawley – office attendance two days per week with additional in‑office days for collaboration.
- Supportive high‑performing team culture that values progress over perfection.
- Opportunities to shape strategy, delivery and optimisation, seeing real impact of your work.
Location & Work Model
This role is based in the Holidays division at our central Crawley office. The initial training period is office based full‑time, transitioning to a hybrid role upon completion.
Diversity & Inclusion
We are committed to building a workplace where people feel they belong and are valued for their perspective. Our recruitment process is fair, inclusive and accessible, encouraging applications from people with different experiences and backgrounds.
Product Lead (Pre booking experience) in Crawley employer: British Airways Holidays Ltd
British Airways Holidays is an exceptional employer, offering a dynamic and supportive work environment in central Crawley. With a strong focus on employee growth and a hybrid working model, team members are empowered to shape strategies that drive meaningful customer experiences while enjoying the benefits of collaboration within a high-performing agile team. The company values diversity and inclusion, ensuring that every voice is heard and appreciated, making it a truly rewarding place to work.
Contact Details:
British Airways Holidays Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Lead (Pre booking experience) in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at British Airways Holidays. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product leadership. Think about how you’d tackle challenges in the Pre-Booking space and be ready to share your ideas!
✨Tip Number 3
Showcase your passion for customer experience! Be ready to discuss how you've used customer insights and data in past roles to drive product decisions. This will resonate well with the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Product Lead (Pre booking experience) in Crawley
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! Share why you're excited about leading the Pre-Booking experience and how you can contribute to our transformation at British Airways Holidays.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in agile environments. We want to see how your skills align with our goals and the specific responsibilities of the Product Lead role.
Be Data-Driven:Since we value customer insight and analytics, include examples of how you've used data to drive product decisions in the past. Show us how you can shape a roadmap that balances customer value and commercial impact.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at British Airways Holidays Ltd
✨Know Your Product Inside Out
Before the interview, dive deep into British Airways Holidays' current pre-booking experience. Understand their customer journey, pain points, and how your vision can enhance it. This will show your genuine interest and help you articulate how you can drive commercial outcomes.
✨Showcase Your Agile Expertise
Be ready to discuss your experience leading agile teams. Share specific examples of how you've transformed product delivery in previous roles. Highlight your ability to navigate complex environments and manage multi-disciplinary teams effectively.
✨Connect Data with Strategy
Prepare to talk about how you use customer insights and behavioural data to shape product strategy. Bring examples of how you've successfully balanced customer value with commercial impact in past projects, especially regarding KPIs like conversion rates and lifetime value.
✨Demonstrate Stakeholder Management Skills
Expect questions about managing senior stakeholders and navigating governance structures. Have anecdotes ready that illustrate your influencing skills and how you've collaborated with various teams to achieve successful outcomes.
