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- Tasks: Coordinate operations for fibre maintenance and support field technicians with troubleshooting.
- Company: Join a leading telecommunications company focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Fast-paced role with plenty of room to grow and learn new skills.
- Why this job: Be part of a dynamic team making a real difference in connectivity for customers.
- Qualifications: Strong organisational skills and a knack for problem-solving in technical environments.
The predicted salary is between 30000 - 40000 £ per year.
POSITION STATEMENT Responsible for receiving, dispatching of link builds and installations tickets. Provide technical and administrative support pertaining to certain processes, for example regarding diagnosing of failures of repair work but also provide support to field staff.
KEY RESPONSIBILITIES
- Establish from customer and available DFA systems if customer support is required to resolve the incident, typical customer support is site access.
- Dispatch the Installations/Link builds Technicians to attend the reported fault within the agreed turnaround time as per SLA.
- Perform any other work-related duties and responsibilities that may be assigned from time-to-time by management.
- Provide technical support for all internal and external maintenance teams while working on customers faults.
- Constantly manage the reported incident to meet the required SLA by probing the Field Technicians on the reason for outage and always request proof (field technician feedback; voice, SMS, email, support pics).
- Assist Installations and link build technicians with troubleshooting the fibre repairs by using relevant systems (EG: Quick base).
Internal – Regional Operations Coordinator (FTTH Maintenance) Newcastle employer: BritelinkMCT
Contact Detail:
BritelinkMCT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal – Regional Operations Coordinator (FTTH Maintenance) Newcastle
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those working in operations or maintenance roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge related to FTTH maintenance. Be ready to discuss how you would handle specific scenarios, like diagnosing failures or managing incidents, as this will show you're the right fit for the role.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can show your enthusiasm and keep you on the radar of hiring managers.
✨Tip Number 4
Showcase your problem-solving skills during interviews. Share examples of how you've successfully managed incidents or supported teams in the past. This will highlight your ability to thrive in a fast-paced environment like operations coordination.
We think you need these skills to ace Internal – Regional Operations Coordinator (FTTH Maintenance) Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills align with the responsibilities of the Regional Operations Coordinator role, so don’t hold back on showcasing your technical and administrative support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. We love seeing enthusiasm, so let us know what excites you about working with us at StudySmarter and how you can contribute to our team.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since the role involves managing incidents and providing support. Avoid jargon unless it’s relevant to the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at BritelinkMCT
✨Know Your Stuff
Make sure you understand the technical aspects of the role, especially around fibre repairs and troubleshooting. Brush up on relevant systems like Quick Base and be ready to discuss how you would support field technicians in diagnosing issues.
✨Show Your Organisational Skills
As a Regional Operations Coordinator, you'll need to manage multiple tasks efficiently. Prepare examples of how you've successfully handled similar responsibilities in the past, particularly in dispatching and managing incidents within SLAs.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex technical issues in simple terms, as you’ll need to liaise with both technical teams and customers. Think about how you can demonstrate your ability to keep everyone informed and engaged.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to customer support and incident management. Prepare to discuss how you would handle specific scenarios, such as a technician being delayed or a critical fault that needs immediate attention.