Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle complex cases and support vulnerable customers in a dedicated team.
- Company: Dynamic financial services company based in Bristol with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference by helping vulnerable customers navigate challenging situations.
- Qualifications: Experience with vulnerable customers and strong communication skills required.
- Other info: Join a supportive team focused on empathy and customer care.
The predicted salary is between 30000 - 40000 £ per year.
Our client based in Bristol is looking to recruit a Vulnerable Customer Specialist to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Vulnerable Customer Specialist, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
- Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
- Previous experience with vulnerable customers within a Financial Services/Banking environment is essential.
- Prior debt collections experience is preferred.
- Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
- Ability to work to set targets and guidelines.
- Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Vulnerable Customer Specialist, apply today with your current CV! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don’t miss out! Apply today!
Vulnerable Customer Specialist employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vulnerable Customer Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work with vulnerable customers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to handling sensitive situations. We recommend role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share specific examples of how you've successfully managed challenging cases with vulnerable customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Vulnerable Customer Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Vulnerable Customer Specialist. Highlight any experience you have with vulnerable customers and debt collections, as this will show us you're a great fit for the team.
Showcase Your Communication Skills: Since you'll be dealing with sensitive situations, it's crucial to demonstrate your excellent communication skills in your application. Use examples that showcase your ability to handle challenging conversations with empathy and professionalism.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you the ideal candidate for this role.
Apply Through Our Website: Don't forget to apply through our website! This ensures your application goes straight to us, and we can review it quickly. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Brite Recruitment
✨Know Your Stuff
Make sure you brush up on the latest industry regulations and products related to vulnerable customers. Being knowledgeable will not only impress your interviewers but also show that you're serious about the role.
✨Empathy is Key
Since you'll be dealing with sensitive situations, practice how to communicate empathetically. Think of examples from your past experiences where you've successfully handled vulnerable customers and be ready to share those stories.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you've resolved complex cases in the past. Highlight your ability to identify root causes and how you’ve worked proactively to find agreeable outcomes for all parties involved.
✨Be Ready to Multi-Task
In this role, you'll need strong IT skills and the ability to juggle multiple tasks. During the interview, mention any tools or systems you've used before and how you managed your workload effectively.
