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For Companies At a Glance
- Tasks: Handle complex cases and support vulnerable customers with empathy and professionalism.
- Company: Dynamic company in Bristol focused on customer care and support.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience with vulnerable customers and strong communication skills required.
- Other info: Join a supportive team with a focus on professional development.
Our client based in Bristol is looking to recruit a Vulnerable Customer Specialist to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Vulnerable Customer Specialist, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
- Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
- Previous experience with vulnerable customers within a regulated environment (i.e., Financial Services, Energy, Housing etc).
- Prior debt collections experience is preferred.
- Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
- Ability to work to set targets and guidelines.
- Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Vulnerable Customer Specialist, apply today with your current CV! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Don’t miss out! Apply today.
Vulnerable Customer Specialist employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vulnerable Customer Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Vulnerable Customer Specialist with them.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with vulnerable customers, it's crucial to demonstrate empathy and professionalism. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Vulnerable Customer Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with vulnerable customers and debt collections. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping vulnerable customers and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Since this role involves handling sensitive situations, we need to see your excellent communication skills in action. Whether it’s in your CV or cover letter, make sure to highlight examples where you’ve successfully navigated challenging conversations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Brite Recruitment
✨Know Your Stuff
Make sure you brush up on the specifics of working with vulnerable customers. Understand the regulations and best practices in debt collections, as well as the challenges these customers face. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Show Empathy
During the interview, be prepared to discuss how you would handle sensitive situations. Use examples from your past experience to illustrate your ability to communicate effectively and empathetically with vulnerable customers. This will highlight your suitability for the role and your understanding of the importance of compassion in this line of work.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've successfully resolved complex cases or challenges. Be ready to explain your thought process and the steps you took to achieve a positive outcome. This will showcase your ability to take ownership of cases and find solutions, which is crucial for a Vulnerable Customer Specialist.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to handling vulnerable customers and their training processes. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and work style.
