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- Tasks: Resolve complex customer cases and ensure satisfactory outcomes.
- Company: Join a reputable company in Bristol focused on customer care.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Why this job: Make a real impact by helping vulnerable customers in challenging situations.
- Qualifications: Experience with vulnerable customers and strong communication skills required.
- Other info: Full-time, permanent position with a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
SENIOR CUSTOMER RESOLUTION EXECUTIVE
BRISTOL
COMPETITIVE SALARY
Our client based in Bristol is looking to recruit a Senior Customer Resolution Executive to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Senior Customer Resolution Executive, you will be responsible for handling complex cases as part of a dedicated team that deal with escalations. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
As a Senior Customer Resolution Executive you will:
•Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
•Identify the root cause of all complaints, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
•Keep up to date with industry regulations and products.
•Ensure accurate record keeping for all customer contact and decisions.
•Liaise with other departments as needed.
•Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Senior Customer Resolution Executive, you must have:
•Previous experience with vulnerable customers is essential, ideally within a complaints/ resolution focussed role.
•A strong customer service background within a regulated industry (i.e., Financial Services, Utilities, Housing etc.)
•Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
•Ability to work to set targets and guidelines.
•Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Senior Customer Resolution Executive, apply today with your current CV!
Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren\’t contacted within 7 days, please assume your application was not selected.
Don’t miss out! Apply today!
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Senior Customer Resolution Executive in Bristol) employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Resolution Executive in Bristol)
✨Tip Number 1
Familiarise yourself with the specific challenges faced by vulnerable customers. Understanding their needs and concerns will help you demonstrate empathy and effective problem-solving skills during any interviews.
✨Tip Number 2
Research the latest industry regulations relevant to customer service in regulated sectors like Financial Services or Utilities. Being knowledgeable about these can set you apart as a candidate who is proactive and well-informed.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved complex cases or complaints. Highlighting your ability to handle sensitive situations will showcase your suitability for the role.
✨Tip Number 4
Network with professionals in the customer service field, especially those who work in regulated industries. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace Senior Customer Resolution Executive in Bristol)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in handling vulnerable customers and resolving complaints. Use specific examples that demonstrate your skills in customer service within regulated industries.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Senior Customer Resolution Executive role. Emphasise your ability to manage sensitive situations and your strong communication skills, providing examples where possible.
Showcase Relevant Skills: In your application, clearly outline your IT skills and ability to multi-task. Mention any specific software or systems you are familiar with that are relevant to the role.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Brite Recruitment
✨Showcase Your Experience with Vulnerable Customers
Make sure to highlight any previous experience you have working with vulnerable customers. Share specific examples of how you've handled sensitive situations, as this role requires a strong understanding of empathy and professionalism.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you identify the root causes of complaints and the steps you take to resolve them. Use real-life scenarios to illustrate your ability to handle complex cases effectively.
✨Stay Updated on Industry Regulations
Familiarise yourself with the latest industry regulations relevant to customer service and resolution. Being knowledgeable will show that you are proactive and serious about compliance, which is crucial for this role.
✨Practice Your Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly and empathetically. Consider role-playing common interview questions to ensure you can convey your ideas confidently and professionally.
