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For Companies At a Glance
- Tasks: Resolve complex customer cases and ensure positive outcomes.
- Company: Join a dynamic team in Bristol focused on customer satisfaction.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Why this job: Make a real impact by helping vulnerable customers in challenging situations.
- Qualifications: Experience with vulnerable customers and strong communication skills required.
- Other info: Full-time, permanent position with a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Our client based in Bristol is looking to recruit a Senior Customer Resolution Executive to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Senior Customer Resolution Executive, you will be responsible for handling complex cases as part of a dedicated team that deal with escalations. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
- Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all complaints, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Keep up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
- Previous experience with vulnerable customers is essential, ideally within a complaints/ resolution focussed role.
- A strong customer service background within a regulated industry (i.e., Financial Services, Utilities, Housing etc.)
- Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
- Ability to work to set targets and guidelines.
- Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Senior Customer Resolution Executive, apply today with your current CV! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren’t contacted within 7 days, please assume your application was not selected. Don’t miss out! Apply today.
Senior Customer Resolution Executive employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Resolution Executive
✨Tip Number 1
Familiarise yourself with the specific challenges faced by vulnerable customers. Understanding their needs and concerns will help you demonstrate empathy and a tailored approach during interviews.
✨Tip Number 2
Brush up on your knowledge of industry regulations relevant to customer service in sectors like Financial Services or Utilities. Being well-versed in these areas will show that you are proactive and serious about compliance.
✨Tip Number 3
Prepare examples from your past experience where you've successfully resolved complex cases or complaints. Highlighting your problem-solving skills will be crucial in showcasing your fit for this role.
✨Tip Number 4
Practice your communication skills, especially in handling sensitive situations. Role-playing scenarios can help you articulate your approach to conflict resolution effectively during the interview.
We think you need these skills to ace Senior Customer Resolution Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in handling vulnerable customers and resolving complaints. Use specific examples that demonstrate your skills in customer service and communication.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Senior Customer Resolution Executive role. Emphasise your ability to manage sensitive situations and your understanding of industry regulations.
Showcase Relevant Skills: In your application, clearly outline your strong IT skills and ability to multi-task. Mention any specific tools or software you are proficient in that would be beneficial for this role.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week to express your continued interest in the position and inquire about the status of your application.
How to prepare for a job interview at Brite Recruitment
✨Showcase Your Experience with Vulnerable Customers
Make sure to highlight any previous experience you have working with vulnerable customers. Share specific examples of how you've handled sensitive situations, as this role requires a strong understanding of empathy and professionalism.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've resolved complex cases in the past. Be ready to explain your thought process when identifying root causes of complaints and how you ensured timely resolutions.
✨Familiarise Yourself with Industry Regulations
Research the relevant industry regulations and products before the interview. Being knowledgeable about these will show that you're proactive and serious about the role, which is crucial for a Senior Customer Resolution Executive.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and empathetically. Consider role-playing common customer scenarios to demonstrate your ability to handle sensitive situations effectively.