At a Glance
- Tasks: Support customers through their mortgage journey with empathy and professionalism.
- Company: Compassionate team in Manchester offering hybrid work.
- Benefits: Generous holiday allowance, life assurance, and employee assistance programme.
- Other info: Flexible working hours and a supportive environment for career growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in mortgage support or call centre roles with excellent communication skills.
Our client, based in Manchester, is looking for a compassionate and customer-focused Mortgage Support Advisor to join their team on a full-time, permanent basis. Offering hybrid working from day one, you'll enjoy the flexibility of working from home 2 days per week.
This is more than just a customer service role. As a Mortgage Support Advisor, you'll be the reassuring voice customers turn to when they need support during times of difficulty. You'll use empathy, professionalism and excellent communication skills to build trust, understand each customer's circumstances and provide the guidance and reassurance they need during challenging times.
If you're someone who genuinely enjoys helping others, can quickly build rapport over the phone and takes pride in delivering outstanding customer service with sensitivity and care, this could be the perfect opportunity for you.
Benefits- 35 hour week, Monday to Friday
- Hybrid working, with 3 days in the office per week
- Generous holiday allowance plus the option to buy/sell days
- Life assurance
- Employee assistance programme
- Season ticket loans and a whole lot more
As a Mortgage Support Advisor you will:
- Handle inbound calls from customers, supporting them through the process and ensuring a suitable solution is implemented
- Provide an empathetic approach while ensuring call objectives are achieved
- Ensure systems are updated with each customer interaction
- Work in line with regulations, procedures and SLAs
To be considered for the role of Mortgage Support Advisor, you must have:
- Previous experience within a mortgage support role
- Prior debt collections experience is desirable
- Experience working in a call centre or phone-based environment
- Excellent communication skills with the ability to handle sensitive situations in a professional and empathetic manner
- Ability to work to targets and KPIs
- Confidence working within a regulated environment
If you’re professional, hard-working and interested in becoming a Mortgage Support Advisor, apply today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don’t miss out! Apply today.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Support Advisor in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Brite Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Mortgage Support Advisor in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Brite Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Brite Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Brite Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Brite Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Brite Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Brite Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
