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For Companies At a Glance
- Tasks: Lead a dynamic team, drive performance, and ensure top-notch customer service.
- Company: Join a leading financial services provider with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Experience in managing customer service teams in financial services or banking.
- Other info: Embrace a culture of continuous improvement and inspire your team.
The predicted salary is between 38000 - 44000 £ per year.
Our client is looking to recruit a Financial Services Team Leader with significant experience leading teams within a financial service, banking or utilities environment. This is a full-time, permanent position with hybrid working offered. We’re looking for a strong leader with excellent communication skills and a focus on continuous improvement.
ABOUT THE ROLE
- Lead a team of Customer Service Advisors, responsible for regular 121s, performance reviews, feedback, coaching etc.
- Act as the first point of escalation for complex or sensitive customer cases, providing expert guidance, resolution, and assurance.
- Monitor performance against team KPIs for service levels, first contact resolution, complaint prevention, and QA.
- Support with customer contact volume during busy periods to meet service commitments.
- Deliver structured coaching and case reviews focused on quality and compliance.
- Promote continuous improvement and innovation.
REQUIRED SKILLS & EXPERIENCE
- Strong experience leading or managing a customer contact team within a Utilities/ Financial Services/ Banking environment.
- A thorough understanding of FCA regulatory frameworks.
- Proven ability to handle escalations, complaints and high-profile cases.
- Excellent communication, coaching, and stakeholder management skills.
- Ability to interpret data and translate insight into practical improvement actions.
- Proven experience improving overall team performance against SLAs/KPIs.
- A professional approach with the ability to inspire a team and promote a positive culture.
If you’re interested in applying for the Financial Services Team Leader position, please send us your up to date CV today.
Financial Services Team Leader employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Services Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership skills and understanding of FCA regulations. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved team performance or handled escalations. Numbers speak volumes, so don’t shy away from sharing your KPIs!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always on the lookout for strong leaders like you to join our community.
We think you need these skills to ace Financial Services Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Financial Services Team Leader role. Highlight your experience in leading teams and managing customer service within financial services, banking, or utilities. We want to see how your skills match what we're looking for!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. Talk about how you've successfully led teams, handled escalations, and improved performance against KPIs. We love to see examples of how you've inspired your team and promoted a positive culture.
Highlight Communication Skills: Since excellent communication is key for this role, make sure to showcase your communication skills in your application. Whether it's through your CV or cover letter, let us know how you've effectively managed stakeholders and provided coaching to your team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Brite Recruitment
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the financial services sector. Be ready to discuss how you've previously improved team performance against SLAs and KPIs, as this will show your understanding of the role and its expectations.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in managing customer service teams. Think about specific situations where you provided coaching or handled escalations, and be ready to explain your approach and the outcomes.
✨Understand FCA Regulations
Make sure you have a solid grasp of the FCA regulatory frameworks. Being able to discuss these regulations confidently will demonstrate your expertise and commitment to compliance, which is crucial for the role.
✨Emphasise Continuous Improvement
Be prepared to talk about how you've promoted continuous improvement in your previous roles. Share specific initiatives you've led or contributed to that resulted in better service levels or customer satisfaction, as this aligns perfectly with what they're looking for.
