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- Tasks: Handle complex cases and support vulnerable customers in financial situations.
- Company: Dynamic financial services firm based in Bristol with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference by helping customers navigate challenging financial situations.
- Qualifications: Experience with vulnerable customers and strong communication skills required.
- Other info: Join a supportive team focused on making positive impacts in the community.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
FINANCIAL CUSTOMER SERVICE ADVISOR
BRISTOL / HYBRID
£30-40k
Our client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Financial Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You\’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
As a Financial Customer Service Advisor you will:
- Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Senior Customer Resolution Executive, you must have:
- Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
- Prior debt collections experience is preferred
- Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
- Ability to work to set targets and guidelines.
- Strong IT skills with the ability to multi-task.
NEXT STEPS
If you\’re professional, hard-working and interested in becoming a Financial Customer Service Advisor, apply today with your current CV
Our team will review your application to see if it\’s a match and get in touch to learn more about you. If you aren\’t contacted within 7 days, please assume your application was not selected.
Don\’t miss out Apply today
Financial Customer Service Advisor employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those who work in customer service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to handling sensitive situations and debt collections. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share specific examples of how you've successfully dealt with vulnerable customers in the past. This will highlight your suitability for the Financial Customer Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Financial Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Financial Customer Service Advisor. Highlight your experience with vulnerable customers and any debt collections work you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers in financial distress. Share specific examples of how you've handled sensitive situations in the past, as this will resonate with us.
Showcase Your Communication Skills: Since this role involves dealing with complex cases and vulnerable customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from showing your empathetic side!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brite Recruitment
✨Know Your Stuff
Make sure you brush up on the latest industry regulations and products related to financial services. Being knowledgeable about these topics will not only impress your interviewers but also show that you're serious about the role.
✨Empathy is Key
Since you'll be dealing with vulnerable customers, practice how to communicate empathetically. Think of examples from your past experiences where you handled sensitive situations well, and be ready to share them during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific cases where you identified root causes and resolved issues effectively. Highlight your ability to work under pressure and meet targets, as this is crucial for the role.
✨Be Ready to Multi-Task
In a fast-paced environment, being able to juggle multiple tasks is essential. Think of instances where you've successfully managed several responsibilities at once, and be prepared to explain your approach to prioritising tasks.
