At a Glance
- Tasks: Provide first-line technical support and troubleshoot software issues for clients.
- Company: Join a dynamic software solutions provider with a supportive team culture.
- Benefits: Enjoy a competitive salary, annual bonus, health benefits, and 25 days leave.
- Other info: Work 4 days in the office, 1 day from home, with great career progression.
- Why this job: Make a real difference by helping clients solve their software challenges.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 25200 - 30800 £ per year.
A provider of software solutions is looking for a Software Support Advisor to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products. You’ll be joining a close-knit team, working 4 days in the office with 1 day per week from home. Access to your own transport is required due to the location of the office!
BENEFITS
- Annual profit share bonus
- Health benefits
- As an Investor in People, our client commits to improve and progress their employees.
- 25 days annual leave (plus bank holidays)
- Good pension and healthcare schemes
- Predominantly working Mon-Fri 9am-6pm
RESPONSIBILITIES
- Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
- Identifying, diagnosing, and resolving software-related problems and technical issues
- Assisting clients with the installation and initial configuration of software products
- Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
- Escalating complex issues to the 2nd Line Support teams
- Offering basic training to clients on using the software effectively
- Maintaining accurate records of client interactions, technical issues, and resolutions
- Assisting in testing new software releases and updates to identify and report bugs
REQUIRED SKILLS & EXPERIENCE
- Previous experience within a Technical Support role
- Excellent problem-solving and analytical skills
- The ability to communicate effectively, both written and verbal
- Self-motivated with a positive attitude
- Able to work under pressure whilst maintaining quality and attention to detail
- A full driving licence and access to own vehicle
NEXT STEPS
If you’re interested in becoming a Software Support Advisor, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out!
Software Support Advisor in Dursley employer: Brite Recruitment
Join a leading global organisation that values innovation and collaboration, offering a dynamic work culture where your contributions as a Finance Business Partner will directly influence the success of transformative digital initiatives. With competitive benefits including generous holiday allowances, a strong pension scheme, and hybrid working options, you'll find ample opportunities for professional growth and development in a supportive environment located in Cardiff.
