At a Glance
- Tasks: Support customers in financial difficulty and resolve their issues with care.
- Company: Join a dynamic financial services team in Doncaster, focused on customer satisfaction.
- Benefits: Enjoy 25 days annual leave, employee discounts, and flexible work options.
- Why this job: Make a real impact by helping customers while enjoying a supportive work culture.
- Qualifications: Previous customer service experience and GCSEs in Maths & English required.
- Other info: Work Monday to Friday, 9am to 5pm, with opportunities for bonuses.
The predicted salary is between 21000 - 29000 £ per year.
CUSTOMER SUPPORT EXECUTIVE
DONCASTER / HYBRID
Up to £29,500 + BENEFITS + BONUS
MONDAY – FRIDAY 9AM – 5PM ONLY
Our client, within Financial Services, is looking for a Customer Support Executive to join their fast-paced, exciting team based in Doncaster.
ABOUT THE ROLE
The Customer Support Executive is working with the collections department, supporting customer that are in financial difficulty and managing their case through to a satisfactory resolution whilst ensuring a positive customer experience.
BENEFITS
Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!
RESPONSIBILITIES
As a Customer Support Executive your key duties will include:
•Taking inbound calls from customers that are in financial difficulty
•Understanding the root cause of the customers issue, which can often be both sensitive and complex in nature, taking ownership for resolving
•Identifying any fraudulent accounts and taking the necessary action
•Ensuring all admin and paperwork is present and correct, working to FCA regulations
•Liaising with 3rd parties (Debt Collection Agents, Auctions, Repossession Agents)
•Dealing with customer complaints
•Updating all systems with accurate information
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Customer Support Executive, you must have:
•Previous Customer Service experience is essential
•Educated to GCSE or equivalent level with passes in Maths & English as a minimum
•Experience dealing with vulnerable/difficult customers or within a regulated environment is preferable
•Excellent communication and relationship building skills, both written and verbal
•Problem solver
•Ability to multi-task and prioritise during busy periods
•Ability to work independently as well as part of a team
NEXT STEPS
If you’re interested in becoming a Customer Support Executive apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren\’t contacted within 7 days, please assume your application was not selected.
#J-18808-Ljbffr
Customer Support Executive in Doncaster) employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in Doncaster)
✨Tip Number 1
Familiarise yourself with the financial services sector, especially around customer support and collections. Understanding the challenges customers face in financial difficulty will help you connect better during interviews.
✨Tip Number 2
Practice your communication skills, particularly in handling sensitive conversations. Role-play scenarios where you deal with difficult customers to showcase your problem-solving abilities.
✨Tip Number 3
Research the company’s values and culture. Being able to demonstrate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the company, which can be invaluable during your interview.
We think you need these skills to ace Customer Support Executive in Doncaster)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you've dealt with vulnerable or difficult customers. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Support Executive role. Emphasise your communication skills and your experience in managing sensitive situations, as well as your understanding of FCA regulations.
Showcase Your Skills: In your application, clearly outline your skills in relationship building and multi-tasking. Provide examples of how you've successfully managed customer complaints or resolved complex issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at Brite Recruitment
✨Show Empathy and Understanding
As a Customer Support Executive, you'll be dealing with customers in financial difficulty. During the interview, demonstrate your ability to empathise with customers and understand their situations. Share examples from your past experiences where you successfully handled sensitive issues.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience, especially if you've worked with vulnerable or difficult customers. Be prepared to explain how you managed challenging situations and what strategies you used to resolve them.
✨Demonstrate Problem-Solving Skills
The role requires strong problem-solving abilities. Prepare to discuss specific instances where you identified a problem and took the initiative to resolve it. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with FCA Regulations
Since the role involves working within a regulated environment, it's beneficial to have a basic understanding of FCA regulations. Research these regulations beforehand and be ready to discuss how they impact customer interactions and your approach to compliance.