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- Tasks: Handle complex customer cases and provide top-notch support.
- Company: Join a dynamic team in Bristol with a focus on customer care.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Opportunity for professional growth in a regulated industry.
- Why this job: Make a real difference by helping vulnerable customers resolve their issues.
- Qualifications: Experience in call centres and strong communication skills required.
The predicted salary is between 28000 - 32000 £ per year.
Our client based in Bristol is looking to recruit a Customer Service Advisor to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
- Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
- Previous experience within a call centre environment, preferably inbound.
- Proven experience taking ownership of cases seeing them through to resolution for the customer.
- Excellent communication and relationship building skills.
- Ability to work to KPIs.
- Prior experience within a regulated environment would be beneficial.
- Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Customer Service Advisor, apply today with your current CV! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don’t miss out! Apply today!
Customer Service Advisor employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by researching the company and its values. We want you to show that you’re not just another candidate; you’re genuinely interested in being part of their team and making a difference.
✨Tip Number 3
Practice your communication skills! As a Customer Service Advisor, you'll need to handle complex cases with ease. Role-play common scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in handling complex cases and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to build relationships. Share examples of how you've effectively communicated with customers or resolved issues in the past.
Be Specific About Your Experience: When detailing your previous roles, be specific about your responsibilities and achievements. Mention any experience in a regulated environment and how you’ve taken ownership of cases to show us you’re the right fit.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Brite Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on the company's values and the specifics of the role. Understand what it means to handle complex cases and how to communicate effectively with vulnerable customers. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to share specific examples from your previous roles, especially in call centres. Talk about times when you took ownership of a case and saw it through to resolution. This will demonstrate your ability to handle challenging situations and your commitment to customer satisfaction.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only helps you provide better answers but also shows that you value communication. If you’re unsure about something, don’t hesitate to ask for clarification – it’s a great way to engage with the interviewer.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the types of cases you'll handle, or how success is measured in the role. It shows that you’re proactive and genuinely interested in the position.