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For Companies At a Glance
- Tasks: Resolve complex customer cases and provide top-notch support in a dynamic team.
- Company: Join a reputable company in Bristol with a focus on customer care.
- Benefits: Enjoy a competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real difference by helping vulnerable customers navigate challenging situations.
- Qualifications: Experience in call centres and strong communication skills are essential.
- Other info: Be part of a dedicated team with opportunities for professional development.
The predicted salary is between 22400 - 33600 £ per year.
Our client based in Bristol is looking to recruit a Customer Service Advisor to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
- Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
- Previous experience within a call centre environment, preferably inbound.
- Proven experience taking ownership of cases seeing them through to resolution for the customer.
- Excellent communication and relationship building skills.
- Ability to work to KPIs.
- Prior experience within a regulated environment would be beneficial.
- Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Customer Service Advisor, apply today with your current CV! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don’t miss out! Apply today.
Customer Service Advisor employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle sensitive cases with care. Role-play scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Advisor role. Highlight your experience in handling complex cases and any relevant skills that match the job description. We want to see how you can take ownership of cases and resolve them effectively!
Show Off Your Communication Skills: Since this role involves dealing with vulnerable customers, it’s crucial to showcase your excellent communication and relationship-building skills. Use examples from your past experiences to demonstrate how you've successfully navigated challenging conversations.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness! Make sure to include all necessary details without fluff, so we can quickly see why you’re a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Brite Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on industry regulations and products related to debt collections. This will show that you're serious about the role and can handle the complexities involved.
✨Showcase Your Experience
Be ready to discuss your previous call centre experience, especially how you've taken ownership of cases. Prepare specific examples where you resolved challenging situations, as this will highlight your problem-solving skills.
✨Communication is Key
Since excellent communication is crucial for a Customer Service Advisor, practice articulating your thoughts clearly. Think about how you would explain complex issues to vulnerable customers in a compassionate way.
✨Demonstrate Team Spirit
This role involves liaising with other departments, so be prepared to talk about your teamwork experiences. Share examples of how you've collaborated effectively in the past to achieve common goals.