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- Tasks: Support onboarding new customers and manage paperwork in a fast-paced environment.
- Company: Join a dynamic team in the Financial Services sector based in Doncaster.
- Benefits: Enjoy 25 days annual leave, employee discounts, health care packages, and more!
- Why this job: Be part of an exciting team with opportunities for growth and a great work-life balance.
- Qualifications: Previous customer service and admin experience required; GCSEs in Maths and English essential.
- Other info: Hybrid working model available; apply now to kickstart your career!
The predicted salary is between 21600 - 32400 £ per year.
CUSTOMER SERVICE ADMINISTRATOR DONCASTER / HYBRID £27,000 + BENEFITS + BONUS MONDAY – FRIDAY 9AM – 5PM Our client, within Financial Services, is looking for a Customer Service Administrator to join their fast-paced, exciting team based in Doncaster. ABOUT THE ROLE The Customer Service Administrator is responsible for providing support for the onboarding of new customers and ensuring all paperwork is present and correct, working to FCA regulations. BENEFITS Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more! RESPONSIBILITIES As a Customer Service Administrator your key duties will include: * Taking telephone queries from customers, internal teams and 3rd parties * Responding to emails and letters * Completing onboarding for new customers, ensuring all checks have been completed * Updating all systems with accurate information * Ensuring all admin and paperwork is present and correct, working to FCA regulations * Collating data to produce monthly reports for management REQUIRED SKILLS & EXPERIENCE To be considered for the role of Customer Service Administrator, you must have: * Previous telephone-based Customer Service experience is essential * Previous admin experience is essential * Educated to GCSE or equivalent level with passes in Maths & English as a minimum * Excellent communication and relationship building skills, both written and verbal * Strong attention to detail * Ability to multi-task and prioritise during busy periods NEXT STEPS If you’re interested in becoming a Customer Service Administrator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren\’t contacted within 7 days, please assume your application was not selected. Why wait? Don’t miss out
Customer Service Administrator employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with FCA regulations and guidelines. Understanding these will not only help you in the role but also show your potential employer that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves taking queries over the phone, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Demonstrate your attention to detail by preparing examples of how you've successfully managed paperwork or admin tasks in previous roles. This will highlight your ability to ensure accuracy in your work.
✨Tip Number 4
Showcase your multitasking abilities by discussing specific instances where you've handled multiple priorities effectively. This is crucial in a fast-paced environment like the one at StudySmarter.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous telephone-based customer service and admin experience. Use specific examples that demonstrate your communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Service Administrator role. Mention your ability to multi-task and prioritise, and how you can contribute to the team’s success.
Highlight Relevant Skills: In your application, emphasise your strong communication and relationship-building skills. Provide examples of how you've successfully handled customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Brite Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous telephone-based customer service experience during the interview. Be prepared to share specific examples of how you've handled customer queries and resolved issues effectively.
✨Demonstrate Attention to Detail
Since the role requires strong attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to mention any systems or processes you use to double-check your work, especially when dealing with paperwork.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to multi-task. Think of situations where you had to prioritise tasks under pressure and how you managed to keep everything organised.
✨Communicate Clearly and Confidently
As excellent communication skills are essential for this role, practice articulating your thoughts clearly. During the interview, maintain a confident tone and ensure your answers are concise and relevant to the questions asked.
