At a Glance
- Tasks: Handle and resolve customer complaints effectively while adhering to regulations.
- Company: Join a dynamic financial services team in Doncaster, known for its fast-paced environment.
- Benefits: Enjoy 25 days annual leave, employee discounts, health care packages, and more!
- Why this job: Be part of a supportive culture that values problem-solving and communication skills.
- Qualifications: Previous complaints experience in financial services and GCSEs in Maths & English required.
- Other info: Work Monday to Friday, 9am to 5pm, with hybrid options available.
The predicted salary is between 23500 - 32500 £ per year.
COMPLAINTS HANDLER
DONCASTER / HYBRID
Up to £29,500 + BENEFITS + BONUS
MONDAY – FRIDAY 9AM – 5PM ONLY
Our client, within Financial Services, is looking for a Complaints Handler to join their fast-paced, exciting team based in Doncaster.
ABOUT THE ROLE
The Complaints Handler is responsible for ensuring that all complaints received are managed effectively, documented and brought to a conclusion whilst working to FCA regulations.
BENEFITS
Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!
RESPONSIBILITIES
As a Complaints Handler you will:
•Provide professional advice and support over the phone and via written correspondence
•Investigate a variety of complaints thoroughly and impartially ensuring that a resolution is achieved
•Act in line with industry guidelines and legislation
•Communicate effectively with both internal and external stakeholders
•Ensure information is recorded accurately in the database/ system
•Work to achieve the departments and company SLAs (Service Level Agreements)
•Report any potentially serious complaints to your line manager
•Identify and report any breaches
•Produce information and statistics in relation to complaints management
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Complaints Handler, you must have:
•Previous Complaints experience within Financial Services
•Educated to GCSE or equivalent level with passes in Maths & English as a minimum
•Excellent communication and relationship building skills, both written and verbal
•Strong organisational and attention to detail skills
•Problem solver
•Ability to multi-task and prioritise during busy periods
•Ability to work independently as well as part of a team
NEXT STEPS
If you’re interested in becoming a Complaints Handler apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren\’t contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out!
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Complaints Handler in Doncaster) employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Doncaster)
✨Tip Number 1
Familiarise yourself with the Financial Conduct Authority (FCA) regulations. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to compliance during any discussions with us.
✨Tip Number 2
Brush up on your communication skills, especially in handling complaints. Practising how to convey empathy and professionalism can set you apart when discussing your approach to resolving issues.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved complaints or conflicts. Being able to share specific instances will showcase your problem-solving abilities and experience in a similar environment.
✨Tip Number 4
Research our company culture and values. Showing that you align with our mission and understand what we stand for can make a significant impact during your interactions with us.
We think you need these skills to ace Complaints Handler in Doncaster)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in complaints handling, particularly within financial services. Use specific examples that demonstrate your problem-solving skills and ability to manage complaints effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your communication skills and your experience in investigating complaints. Show enthusiasm for the position and the company.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to work under pressure. These are crucial for a Complaints Handler, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brite Recruitment
✨Know the Company and Role
Before your interview, research the company and understand the role of a Complaints Handler. Familiarise yourself with their values, mission, and any recent news. This will help you tailor your answers and show genuine interest.
✨Prepare for Common Questions
Anticipate questions related to handling complaints, such as how you would approach a difficult customer or resolve a complex issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Communication Skills
As a Complaints Handler, strong communication is key. During the interview, showcase your ability to articulate thoughts clearly and listen actively. Provide examples of how you've successfully communicated in previous roles.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved complaints or issues. Highlight your problem-solving skills and how you can remain calm under pressure, which is crucial in this role.