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For Companies At a Glance
- Tasks: Resolve complex debt cases while supporting vulnerable customers with empathy.
- Company: Dynamic financial services firm based in Bristol.
- Benefits: Competitive salary, full-time role, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: Experience with vulnerable customers and strong communication skills required.
- Other info: Join a dedicated team with opportunities for growth and development.
The predicted salary is between 28800 - 40320 £ per year.
Our client based in Bristol is looking to recruit a Collection Specialist to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Collection Specialist, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
- Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
- Previous experience with vulnerable customers within a Financial Services/Banking environment is essential.
- Prior debt collections experience within a B2C environment.
- Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
- Ability to work to set targets and guidelines.
- Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Collection Specialist, apply today with your current CV! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don’t miss out! Apply today.
COLLECTIONS SPECIALIST employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COLLECTIONS SPECIALIST
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience with debt collections. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to handling sensitive situations and working with vulnerable customers. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your communication skills! During interviews, share specific examples of how you've successfully resolved challenging cases. This will demonstrate your ability to handle high-risk situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace COLLECTIONS SPECIALIST
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Collection Specialist. Highlight your experience with vulnerable customers and debt collections, as these are key for us. Use specific examples that showcase your skills in handling sensitive situations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about the role and how your previous experience aligns with our needs. Keep it professional but let your personality come through – we want to see the real you!
Showcase Your Communication Skills: As a Collection Specialist, communication is crucial. In your application, demonstrate your ability to build relationships and handle challenging conversations. Use clear and concise language to show us you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Brite Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of debt collections and the specific regulations that apply. Familiarise yourself with common challenges faced when dealing with vulnerable customers, as this will show your potential employer that you understand the complexities of the role.
✨Show Empathy
As a Collection Specialist, you'll be dealing with sensitive situations. During the interview, demonstrate your ability to handle these scenarios with empathy and professionalism. Share examples from your past experiences where you've successfully navigated difficult conversations or resolved conflicts.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've built relationships with customers and internal teams in previous positions. Use specific examples to illustrate your ability to communicate clearly and effectively, especially in high-pressure situations.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through how you would approach various situations, such as handling a particularly challenging case or managing a customer who is upset. This will help you showcase your problem-solving skills and your ability to think on your feet.
