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For Companies At a Glance
- Tasks: Lead a dynamic team in financial services, focusing on communication and continuous improvement.
- Company: Join a reputable recruitment agency in Bristol with a strong focus on customer service.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Strong leadership skills and knowledge of FCA regulations are essential.
- Other info: This is a full-time, permanent role with a focus on team development.
The predicted salary is between 36000 - 60000 £ per year.
A recruitment agency seeks a Customer Service Team Leader in Bristol. This full-time, permanent position involves leading a team within financial services, focusing on communication and continuous improvement.
The role includes:
- Handling escalations
- Monitoring KPIs
- Coaching advisors
Applicants should have strong leadership skills and a solid understanding of FCA regulations. Hybrid working is offered, and candidates are encouraged to apply with an updated CV.
Financial Services Customer Service Team Lead (Hybrid) in Bristol employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Services Customer Service Team Lead (Hybrid) in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Service Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on FCA regulations and common customer service scenarios. We want you to shine when discussing how you’d handle escalations or coach your team. Practice makes perfect, so consider mock interviews with friends or family!
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've led teams to success in the past. Highlight your experience with KPIs and continuous improvement initiatives to really stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always looking for passionate individuals like you to join our team in Bristol!
We think you need these skills to ace Financial Services Customer Service Team Lead (Hybrid) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and understanding of FCA regulations. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Showcase Communication Skills: Since this role is all about communication, let us know how you've effectively led teams and handled escalations in the past. Use specific examples to demonstrate your ability to coach and support your team.
Highlight Continuous Improvement: We love candidates who are proactive about improvement! Share any initiatives you've led that enhanced team performance or customer satisfaction. This shows us you're not just a leader, but a forward-thinker too.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Brite Recruitment
✨Know Your Financial Services
Make sure you brush up on your knowledge of financial services and FCA regulations. Being able to discuss these topics confidently will show that you’re not just a leader, but also someone who understands the industry inside out.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you handled escalations or improved team performance. This will help demonstrate your leadership skills and your ability to coach advisors effectively.
✨Understand KPIs Like the Back of Your Hand
Familiarise yourself with key performance indicators relevant to customer service in financial services. Be ready to discuss how you’ve monitored and improved KPIs in previous roles, as this will highlight your analytical skills and commitment to continuous improvement.
✨Embrace the Hybrid Model
Since this role offers hybrid working, be prepared to discuss how you manage remote teams effectively. Share strategies you’ve used to maintain communication and team morale, showing that you can adapt to different working environments.
