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- Tasks: Support customers through complex cases and resolve sensitive financial issues.
- Company: Dynamic company in Bristol with a focus on customer care.
- Benefits: Hybrid working, generous holiday allowance, private medical insurance, and life assurance.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Experience in handling complex customer cases and excellent communication skills.
Our client based in Bristol is looking to recruit a Customer Solution Advocate to join their team on a full-time, permanent basis. As a Customer Solution Advocate, you will be responsible for handling complex calls involving sensitive financial information and emotive topics.
Benefits
- 35 hour week, Monday to Friday
- Hybrid working, with 3 days in the office per week
- Generous holiday allowance plus the option to buy/sell days
- Life assurance
- Private medical insurance
- Employee assistance programme
- Season ticket loans and a whole lot more
Responsibilities
- Lead the resolution of a range of cases where customers have fallen behind with payments.
- Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Work in line with policies, procedures and SLAs.
Required Skills & Experience
- Proven experience supporting customers through complex cases over the phone.
- Experience handling emotive cases e.g. debt, crime, ill health, bereavement.
- Excellent communication and rapport building skills.
- Ability to work within a target-based environment.
- Prior experience within a regulated environment would be beneficial e.g. financial services or utilities.
- Strong IT skills with the ability to multi-task.
If you’re professional, hard-working and interested in becoming a Customer Solution Advocate, apply today with your up to date CV! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don’t miss out! Apply today.
Customer Solution Advocate in Bristol employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solution Advocate in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive topics, role-play with a friend or family member to get comfortable discussing complex issues. This will boost your confidence during the interview.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows that you're engaged and serious about the role. Think about what you want to know regarding their approach to customer solutions and team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Solution Advocate in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Solution Advocate. Highlight your experience with complex cases and emotive topics, as this is key for us.
Showcase Your Communication Skills: Since you'll be handling sensitive calls, it's important to demonstrate your excellent communication skills in your application. Use clear and concise language to show us you can build rapport with customers.
Be Honest About Your Experience: If you've worked in a regulated environment or have experience dealing with financial matters, let us know! Being upfront about your background helps us understand how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Brite Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on the company's values and the specifics of the Customer Solution Advocate role. Understand the challenges customers face, especially around sensitive financial topics, so you can speak confidently about how you'd handle these situations.
✨Show Empathy
Given the emotive nature of the cases you'll be dealing with, it's crucial to demonstrate your ability to empathise with customers. Prepare examples from your past experiences where you've successfully navigated difficult conversations and provided support to those in distress.
✨Practice Active Listening
During the interview, showcase your active listening skills. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions, and don’t hesitate to ask clarifying questions if needed. It shows you're engaged and care about getting it right.
✨Highlight Your IT Skills
Since the role requires strong IT skills and the ability to multi-task, be ready to discuss your experience with relevant software or systems. Share specific instances where you've used technology to improve customer interactions or streamline processes, as this will set you apart from other candidates.