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For Companies At a Glance
- Tasks: Handle complex debt collection cases and support vulnerable customers with empathy.
- Company: Dynamic financial services company based in Bristol.
- Benefits: Competitive salary of £28,800 and a supportive team environment.
- Why this job: Make a real difference by helping customers navigate challenging financial situations.
- Qualifications: Experience with vulnerable customers and strong communication skills required.
- Other info: Join a dedicated team with opportunities for professional growth.
The predicted salary is between 28800 - 40320 £ per year.
Our client based in Bristol is looking to recruit a Collection Specialist to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Collection Specialist, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
- Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
- Previous experience with vulnerable customers within a Financial Services/Banking environment is essential.
- Prior debt collections experience within a B2C environment.
- Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
- Ability to work to set targets and guidelines.
- Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Collection Specialist, apply today with your current CV! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don’t miss out! Apply today.
COLLECTIONS SPECIALIST in Bristol employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COLLECTIONS SPECIALIST in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience with debt collections. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to handling sensitive situations and working with vulnerable customers. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your communication skills! During interviews, share specific examples of how you've successfully resolved challenging cases. This will demonstrate your ability to handle the responsibilities of a Collection Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace COLLECTIONS SPECIALIST in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with vulnerable customers and debt collections. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Collections Specialist role and how your background makes you the perfect fit. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since this role involves handling sensitive situations, it’s crucial to demonstrate your excellent communication skills. Use examples in your application that highlight how you've successfully navigated challenging conversations in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Brite Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of debt collections and the financial services industry. Familiarise yourself with relevant regulations and best practices, as this will show that you're serious about the role and can handle sensitive situations with confidence.
✨Empathy is Key
As a Collection Specialist, you'll be dealing with vulnerable customers. Practice how to communicate empathetically and professionally. Think of examples from your past experience where you've successfully navigated tough conversations, and be ready to share them during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific cases where you've identified root causes and resolved issues effectively. Highlight your ability to work under pressure and meet targets, as this will demonstrate your capability to handle complex cases in a timely manner.
✨Be Ready to Multi-Task
Since the role requires strong IT skills and the ability to juggle multiple tasks, think of instances where you've successfully managed several responsibilities at once. Be prepared to explain how you stay organised and ensure accurate record-keeping while maintaining communication with customers and other departments.
