At a Glance
- Tasks: Help customers resolve debt issues while providing support and understanding.
- Company: Dynamic company in central Bristol with a focus on teamwork.
- Benefits: Hybrid working, generous holiday allowance, and private medical insurance.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Experience with vulnerable customers and strong communication skills required.
Our client based in central Bristol is looking to recruit a Collections Advisor to join their team on a full-time, permanent basis. As a Collections Advisor, you will be responsible for handling complex customer cases as part of a dedicated team that deal with debt collections (B2C). You’ll take ownership of, and resolve a range of cases, often dealing with vulnerable customers at a challenging time in their life.
Benefits
- 35 hour week, Monday to Friday
- Hybrid working, with 3 days in the office per week
- Generous holiday allowance plus the option to buy/sell days
- Life assurance
- Private medical insurance
- Employee assistance programme
- Season ticket loans and a whole lot more
Responsibilities
- Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies, procedures and SLAs.
Required Skills & Experience
- Previous experience supporting vulnerable customers within a regulated environment
- Prior debt collections experience within a B2C environment
- Experience supporting customers with mortgage products
- Excellent communication and relationship building skills with the ability to handle sensitive situations in a professional and empathetic manner.
- Ability to work to set targets and guidelines.
- Strong IT skills with the ability to multi-task.
If you’re professional, hard-working and interested in becoming a Collections Advisor, apply today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don’t miss out! Apply today.
Collections Advisor in Bristol employer: Brite Recruitment
Join a supportive and dynamic team as a Collections Advisor in the heart of Bristol, where you will have the opportunity to make a real difference in the lives of vulnerable customers. With a generous benefits package, including hybrid working options and a strong focus on employee well-being and development, this role offers a fulfilling career path in a company that values compassion and professionalism. Experience a collaborative work culture that encourages growth and provides the tools you need to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Collections Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for Collections Advisors and practice your responses. Think about how your experience with vulnerable customers can shine through in your answers.
✨Tip Number 3
Show off your skills! If you’ve got strong IT skills and experience in debt collections, make sure to highlight these during interviews. Use specific examples to demonstrate how you've successfully handled sensitive situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Collections Advisor in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Advisor role. Highlight your experience with vulnerable customers and debt collections, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers in challenging situations. Share specific examples of how you've successfully resolved complex cases in the past.
Showcase Your Communication Skills:As a Collections Advisor, communication is crucial. In your application, demonstrate your ability to handle sensitive situations with empathy and professionalism. We love seeing candidates who can build strong relationships with customers!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Brite Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of debt collections and the specific regulations that apply. Familiarise yourself with common challenges faced by vulnerable customers and think about how you would handle those situations.
✨Show Empathy
As a Collections Advisor, you'll be dealing with sensitive cases. During the interview, demonstrate your ability to empathise with customers. Share examples from your past experience where you've successfully supported someone in a difficult situation.
✨Communication is Key
Practice your communication skills! Be clear and concise when answering questions. You might want to prepare a few scenarios where you effectively communicated with customers or colleagues, especially in challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you’ll be handling, or how the company supports its employees in dealing with challenging customer interactions. This shows your genuine interest in the role.
