At a Glance
- Tasks: Coordinate repairs and support customer needs in a dynamic environment.
- Company: Join a welcoming team in the facilities services industry.
- Benefits: Enjoy competitive salary, pension scheme, health plans, and generous leave.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Make a difference by helping vulnerable customers and improving service delivery.
- Qualifications: Experience in admin or customer service, strong communication, and organisational skills.
The predicted salary is between 30000 - 42000 £ per year.
We have a great opportunity for an accomplished Repairs Co‑ordinator to join our client’s welcoming team. As a Repairs Co‑ordinator, you will be supporting the completion of repairs within a specific work stream.
BENEFITS
Not only does this role offer a competitive salary, but it also includes a range of other benefits, including: a pension scheme, health and well‑being plans, discounted products and services, tax‑efficient benefits and generous annual leave.
RESPONSIBILITIES
- Handle a range of customer calls professionally and efficiently, ensuring compliance with processes while meeting the needs of vulnerable customers.
- Ensure accurate information is collected and coordinated to meet the required SLAs for repairs.
- Deal with complaints positively, identifying any shortfalls in service delivery.
- Maintain relationships with internal and external stakeholders such as managers and trade colleagues.
REQUIRED SKILLS & EXPERIENCE
- Proven experience within an administrative, scheduling or customer‑service role within property services/repairs.
- Strong experience of producing reports/ KPI data for managers.
- Excellent communication skills, over the phone and via email.
- Strong organisational skills.
- Proficient user of Microsoft packages including Word, Excel, Outlook and Teams.
NEXT STEPS
If you’re interested, apply today with your current CV. Our team will review your application to see if it’s a match and will get in touch to learn more about you. If you are not contacted within 7 days, please assume your application was not selected.
REPAIRS CO-ORDINATOR (9 month FTC) employer: Brite Recruitment Ltd
Brite Recruitment Ltd is an exceptional employer, offering a supportive and collaborative work culture that prioritises the professional growth of its employees. As a Health & Social Care Assessor, you will have the opportunity to make a meaningful impact on the lives of care professionals while benefiting from ongoing training and development in a dynamic environment. With a focus on regional travel and teamwork, this role provides unique advantages for those passionate about advancing their careers in health and social care.
StudySmarter Expert Advice🤫
We think this is how you could land REPAIRS CO-ORDINATOR (9 month FTC)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brite Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brite Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace REPAIRS CO-ORDINATOR (9 month FTC)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brite Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Brite Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brite Recruitment Ltd!
How to prepare for a job interview at Brite Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
