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For Companies At a Glance
- Tasks: Handle complex financial cases and support vulnerable customers with empathy.
- Company: Dynamic financial services firm based in Bristol, offering a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career in finance.
- Qualifications: Experience with vulnerable customers and strong communication skills required.
- Other info: Join a supportive team focused on making positive impacts in the community.
The predicted salary is between 24000 - 40000 £ per year.
FINANCIAL CUSTOMER SERVICE ADVISOR
BRISTOL / HYBRID
£30-40k
Our client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Financial Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
- Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
- Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
- Prior debt collections experience is preferred
- Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
- Ability to work to set targets and guidelines.
- Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Financial Customer Service Advisor, apply today with your current CV!
Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren\\\’t contacted within 7 days, please assume your application was not selected.
Don’t miss out! Apply today!
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Financial Customer Service Advisor employer: Brite Recruitment Ltd
Contact Detail:
Brite Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those who work with vulnerable customers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to debt collections and handling sensitive situations. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share specific examples of how you've successfully resolved challenging cases in the past. This will demonstrate that you’re the right fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Financial Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Financial Customer Service Advisor. Highlight your experience with vulnerable customers and debt collections, as these are key aspects of the job.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've handled sensitive situations in the past, showing off your communication skills and empathy.
Showcase Relevant Skills: Don’t forget to mention your strong IT skills and ability to multi-task. These are crucial for managing complex cases effectively, so make them stand out in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Brite Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on the latest industry regulations and products related to financial services. Being knowledgeable about these topics will show that you're serious about the role and can handle complex cases effectively.
✨Empathy is Key
Since you'll be dealing with vulnerable customers, practice how to communicate empathetically. Think of examples from your past experiences where you've successfully handled sensitive situations, as this will demonstrate your ability to connect with customers.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've identified root causes of issues and resolved them. Highlight your proactive communication skills and how you liaised with other departments to achieve positive outcomes.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to debt collections and customer interactions. Practise your responses to these scenarios, focusing on how you would maintain professionalism while achieving results.
