Job Description
Software Support Advisor (1st Line)
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Dursley
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£28,000 + bonus + benefits
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A provider of software solutions, is looking for a Software Support Advisor toplay a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.
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You'll be joining a close-knit team, working 4 days in the office with 1 day per week from home. Access to your own transport is required due to the location of the office!
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BENEFITS
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- Annual profit share bonus
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- Health benefits
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- As an Investor in People, our client commits to improve and progress their employees.
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- 25 days annual leave (plus bank holidays)
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- Good pension and healthcare schemes
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- Predominantly working Mon-Fri 9am-6pm
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RESPONSIBILITIES
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As a Software Support Advisor your key duties will include:
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- Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
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- Identifying, diagnosing, and resolving software-related problems and technical issues
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- Assisting clients with the installation and initial configuration of software products
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- Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
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- Escalating complex issues to the 2nd Line Support teams
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- Offering basic training to clients on using the software effectively
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- Maintaining accurate records of client interactions, technical issues, and resolutions
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- Assisting in testing new software releases and updates to identify and report bugs
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REQUIRED SKILLS & EXPERIENCE
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To be considered for the role of Software Support Advisor, you must have:
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- Previous experience within a Technical Support role
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- Excellent problem-solving and analytical skills
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- The ability to communicate effectively, both written and verbal
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- Self-motivated with a positive attitude
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- Able to work under pressure whilst maintaining quality and attention to detail
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- A full driving licence and access to own vehicle
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NEXT STEPS
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If you're interested in becoming a Software Support Advisor, apply today with your current CV. Our team will review your application to see if it's a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
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Why wait? Don't miss out!
Software Support Advisor in Dursley employer: Brite Recruitment Ltd
Brite Recruitment Ltd is an exceptional employer, offering a supportive and collaborative work culture that prioritises the professional growth of its employees. As a Health & Social Care Assessor, you will have the opportunity to make a meaningful impact on the lives of care professionals while benefiting from ongoing training and development in a dynamic environment. With a focus on regional travel and teamwork, this role provides unique advantages for those passionate about advancing their careers in health and social care.
