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For Companies At a Glance
- Tasks: Lead and motivate a team while managing customer inquiries and complaints.
- Company: Join a leading technology manufacturer in a fast-paced, growing environment.
- Benefits: Enjoy 25 days holiday, private medical, employee discounts, and casual dress.
- Why this job: Be part of a supportive culture with training opportunities and a fantastic working environment.
- Qualifications: Experience in managing customer service teams and excellent communication skills required.
- Other info: Apply today to kickstart your career as a Call Centre Manager!
The predicted salary is between 24000 - 33600 £ per year.
Job Description
CALL CENTRE MANAGER CAERPHILLY
£30,000 – £40,000, depending upon experience
Monday – Friday between 8 am – 5.30 pm
Our client, a leading technology manufacturer, is looking for a Call Centre Manager to join their fast-paced and rapidly growing team. As a Call Centre Manager, you will motivate and lead a team of customer ambassadors as well as managing complex customer inquiries.
BENEFITS
This role offers 25 days holiday, plus an extra day for your birthday! Additional benefits include private medical, a free company product and multiple training opportunities. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.
RESPONSIBILITIES
As a Call Centre Manager, you will:
- Support, coach and develop the Customer Service team.
- Act as an escalation point for difficult calls and complaints.
- Be responsible for designing training, monitoring calls, upskilling and cross training the team.
- Analyse, diagnose, and resolve errors, faults, and incidents from customers.
- Ensure information is recorded accurately and continually to support improvements and decision making.
- Prioritise and monitor workload.
- Provide excellent customer service, building rapport through open and interactive communication.
WHAT YOU NEED
To be considered for the role of Call Centre Manager, you will need:
- Previous experience managing a customer service team, including performance management, coaching, training and mentoring.
- The ability to work well under pressure, in a high-volume environment.
- Complex query and complaint management experience.
- Experience with CRM systems
- Excellent organisation and time management skills.
- A warm and friendly disposition, with the passion for helping customers.
- Excellent communication skills, both verbal and written, to liaise at all levels
NEXT STEPS
If you are you an enthusiastic and hardworking individual, and are interested in becoming a Call Centre Manager, then apply with you CV today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out. Apply today!
Call Centre Manager employer: Brite Recruitment Ltd
Contact Detail:
Brite Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer service management. Understanding current best practices and technologies can give you an edge during interviews, showing that you're proactive and knowledgeable.
✨Tip Number 2
Prepare specific examples from your past experience where you've successfully managed a team or resolved complex customer issues. This will help you demonstrate your skills effectively during the interview.
✨Tip Number 3
Research the company culture and values of the technology manufacturer. Tailoring your responses to align with their mission can make a strong impression and show that you're a good fit for their team.
✨Tip Number 4
Practice your communication skills, especially in handling difficult conversations. As a Call Centre Manager, you'll need to demonstrate your ability to remain calm and effective under pressure, so role-playing scenarios can be very helpful.
We think you need these skills to ace Call Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience managing customer service teams. Include specific examples of performance management, coaching, and training that demonstrate your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complex queries and complaints. Mention your experience with CRM systems and how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasize your excellent communication skills and your ability to work under pressure. Provide examples of how you've successfully managed workloads in high-volume environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brite Recruitment Ltd
✨Show Your Leadership Skills
As a Call Centre Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully coached and developed team members in the past.
✨Prepare for Complex Scenarios
Expect questions about handling difficult calls and complaints. Think of specific instances where you resolved complex customer issues and be ready to discuss your approach.
✨Highlight Your CRM Experience
Since experience with CRM systems is essential, be prepared to talk about the systems you've used and how they helped improve customer service efficiency in your previous roles.
✨Demonstrate Excellent Communication Skills
Communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to showcase your verbal and written communication skills during the interview.
