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- Tasks: Lead a team of Customer Service Advisors and manage performance effectively.
- Company: Dynamic recruitment agency based in Bristol with a focus on growth.
- Benefits: Enjoy hybrid working, flexibility, and opportunities for continuous improvement.
- Why this job: Make a real impact by coaching your team and driving KPI growth.
- Qualifications: Experience in utilities or financial services and strong leadership skills.
- Other info: Join a supportive environment that values communication and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
A recruitment agency is looking for a Customer Service Team Leader in Bristol to lead a team of Customer Service Advisors. This permanent, full-time role involves managing performance, handling escalations, and promoting continuous improvement within the team.
Ideal candidates will have:
- Experience in utilities or financial services
- Excellent communication skills
- A proven track record in team leadership
Hybrid working is offered, allowing for flexibility in the work environment.
Customer Service Team Leader: Coaching, Escalations & KPI Growth in Bristol employer: Brite Recruitment Ltd
Contact Detail:
Brite Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader: Coaching, Escalations & KPI Growth in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the utilities or financial services sectors. They can give you insider info on the company culture and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and performance management. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show off your coaching skills! Be ready to discuss specific examples of how you've developed team members in the past. Highlighting your ability to handle escalations and promote continuous improvement will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Team Leader: Coaching, Escalations & KPI Growth in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team leadership and customer service. We want to see how you've managed performance and handled escalations in previous roles, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Team Leader role. Share specific examples of how you've driven KPI growth and promoted continuous improvement in your past positions.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Brite Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the utilities or financial services sectors. Understand the common challenges faced in customer service within these industries, as this will show your potential employer that you're not just a leader, but also someone who understands the landscape.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you handled escalations or improved KPIs. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Communicate Clearly
Since excellent communication skills are a must for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and ideas.
✨Embrace Flexibility
With hybrid working being part of the role, be ready to discuss how you manage your time and productivity in both remote and office settings. Share any strategies you have for maintaining team cohesion and performance, regardless of where the work is done.
