At a Glance
- Tasks: Lead a team of Customer Service Advisors and drive performance improvements.
- Company: Dynamic company in the utilities and financial services sector.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive culture focused on continuous improvement and innovation.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking to recruit a Customer Service Team Leader with significant experience in utilities, financial services or banking environments. It’s a full-time, permanent position with hybrid working offered. We’re looking for a strong leader with excellent communication skills and a focus on continuous improvement.
ABOUT THE ROLE
- Lead a team of Customer Service Advisors, responsible for regular 121s, performance reviews, feedback, coaching etc.
- Act as the first point of escalation for complex or sensitive customer cases, providing expert guidance, resolution, and assurance.
- Monitor performance against team KPIs for service levels, first contact resolution, complaint prevention, and QA.
- Support with customer contact volume during busy periods to meet service commitments.
- Deliver structured coaching and case reviews focused on quality and compliance.
- Promote continuous improvement and innovation.
REQUIRED SKILLS & EXPERIENCE
- Strong experience leading or managing a customer contact team within a Utilities/ Financial Services/ Banking environment.
- A thorough understanding of FCA regulatory frameworks.
- Proven ability to handle escalations, complaints and high-profile cases.
- Excellent communication, coaching, and stakeholder management skills.
- Ability to interpret data and translate insight into practical improvement actions.
- Proven experience improving overall team performance against SLAs/KPIs.
- A professional approach with the ability to inspire a team and promote a positive culture.
NEXT STEPS
If you’re interested in applying for the Customer Service Team Leader position, please send us your up to date CV today!
Customer Service Team Leader in Bristol employer: Brite Recruitment Ltd
Brite Recruitment Ltd is an exceptional employer, offering a supportive and collaborative work culture that prioritises the professional growth of its employees. As a Health & Social Care Assessor, you will have the opportunity to make a meaningful impact on the lives of care professionals while benefiting from ongoing training and development in a dynamic environment. With a focus on regional travel and teamwork, this role provides unique advantages for those passionate about advancing their careers in health and social care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brite Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brite Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brite Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Brite Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brite Recruitment Ltd!
How to prepare for a job interview at Brite Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
