Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of Customer Service Advisors and drive performance improvements.
- Company: Dynamic company in the utilities and financial services sector.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Experience in customer service leadership and strong communication skills.
- Other info: Join a supportive culture focused on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking to recruit a Customer Service Team Leader with significant experience in utilities, financial services or banking environments. It’s a full-time, permanent position with hybrid working offered. We’re looking for a strong leader with excellent communication skills and a focus on continuous improvement.
ABOUT THE ROLE
- Lead a team of Customer Service Advisors, responsible for regular 121s, performance reviews, feedback, coaching etc.
- Act as the first point of escalation for complex or sensitive customer cases, providing expert guidance, resolution, and assurance.
- Monitor performance against team KPIs for service levels, first contact resolution, complaint prevention, and QA.
- Support with customer contact volume during busy periods to meet service commitments.
- Deliver structured coaching and case reviews focused on quality and compliance.
- Promote continuous improvement and innovation.
REQUIRED SKILLS & EXPERIENCE
- Strong experience leading or managing a customer contact team within a Utilities/ Financial Services/ Banking environment.
- A thorough understanding of FCA regulatory frameworks.
- Proven ability to handle escalations, complaints and high-profile cases.
- Excellent communication, coaching, and stakeholder management skills.
- Ability to interpret data and translate insight into practical improvement actions.
- Proven experience improving overall team performance against SLAs/KPIs.
- A professional approach with the ability to inspire a team and promote a positive culture.
NEXT STEPS
If you’re interested in applying for the Customer Service Team Leader position, please send us your up to date CV today!
Customer Service Team Leader in Bristol employer: Brite Recruitment Ltd
Contact Detail:
Brite Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities or financial services sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service leadership. Think about how you’d handle escalations or improve team performance. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your achievements! When discussing your experience, highlight specific examples of how you’ve improved KPIs or handled complex cases. Numbers speak volumes, so don’t shy away from sharing your successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Team Leader in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in customer service, especially in utilities or financial services, to catch our eye!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to improve team performance and handle escalations. Numbers and examples speak volumes!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Customer Service Team Leader role. Share your passion for continuous improvement and how you’ve inspired teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brite Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the utilities, financial services, or banking sectors. Understand the key challenges and trends in these industries, as well as the FCA regulatory frameworks. This will show that you're not just a leader but also someone who understands the landscape.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a customer service team in the past. Think about specific situations where you handled escalations or improved team performance. Be ready to discuss your coaching style and how you promote a positive culture within your team.
✨Data is Your Friend
Familiarise yourself with KPIs and SLAs relevant to customer service. Be prepared to discuss how you've used data to drive improvements in your previous roles. This could include examples of how you monitored performance and implemented changes based on insights.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for leadership roles, especially those related to conflict resolution and team management. The more comfortable you are articulating your experiences, the more confident you'll feel during the actual interview.
