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- Tasks: Lead a dynamic customer service team and enhance service quality in financial services.
- Company: A top recruitment agency in the UK with a focus on financial services.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer service while leading a passionate team.
- Qualifications: Experience in team leadership and knowledge of FCA regulations required.
- Other info: Join a supportive environment that values continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A leading recruitment agency in the UK is seeking a Customer Service Team Leader for financial services in Bristol. This full-time, permanent position offers a hybrid working model. The ideal candidate will have extensive experience leading customer contact teams, knowledge of FCA regulations, and strong communication skills.
Responsibilities include:
- Team leadership
- Performance monitoring
- Promoting continuous improvements
This role is essential for enhancing customer service quality and efficiency.
Customer Service Team Lead – Financial Services (Hybrid) in Bristol employer: Brite Recruitment Ltd
Contact Detail:
Brite Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead – Financial Services (Hybrid) in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Service Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on FCA regulations and customer service best practices. We want you to be the go-to expert in the room, so practice answering common questions and think of examples that showcase your leadership skills.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Team Lead – Financial Services (Hybrid) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading customer contact teams and your knowledge of FCA regulations. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it engaging and relevant to the financial services sector.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brite Recruitment Ltd
✨Know Your FCA Regulations
Make sure you brush up on your knowledge of FCA regulations before the interview. This will not only show that you’re well-prepared but also demonstrate your commitment to compliance in financial services.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led customer contact teams in the past. Highlight your approach to performance monitoring and how you’ve driven continuous improvements within your team.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to lead a team effectively and engage with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current challenges in customer service or how they measure success in the team. This shows you’re proactive and genuinely interested.
