At a Glance
- Tasks: Resolve complex customer cases and support vulnerable clients in debt collections.
- Company: Dynamic company in central Bristol with a focus on customer care.
- Benefits: Hybrid working, generous holiday allowance, private medical insurance, and life assurance.
- Other info: Join a supportive team with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: Experience in debt collections and supporting vulnerable customers is essential.
The predicted salary is between 28800 - 28800 £ per year.
Our client based in central Bristol is looking to recruit a Collections Advisor to join their team on a full-time, permanent basis. As a Collections Advisor, you will be responsible for handling complex customer cases as part of a dedicated team that deal with debt collections (B2C). You’ll take ownership of, and resolve a range of cases, often dealing with vulnerable customers at a challenging time in their life.
Benefits:
- 35 hour week, Monday to Friday
- Hybrid working, with 3 days in the office per week
- Generous holiday allowance plus the option to buy/sell days
- Life assurance
- Private medical insurance
- Employee assistance programme
- Season ticket loans and a whole lot more
Responsibilities:
- Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies, procedures and SLAs.
Required Skills & Experience:
- Previous experience supporting vulnerable customers within a regulated environment.
- Prior debt collections experience within a B2C environment.
- Experience supporting customers with mortgage products.
- Excellent communication and relationship building skills with the ability to handle sensitive situations in a professional and empathetic manner.
- Ability to work to set targets and guidelines.
- Strong IT skills with the ability to multi-task.
Collections Advisor in Bristol employer: Brite Recruitment Ltd
Our client in central Bristol is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a generous benefits package including hybrid working, private medical insurance, and a focus on work-life balance, this role as a Collections Advisor not only provides meaningful engagement with customers but also fosters a rewarding career path in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Collections Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Collections Advisors and practice your responses. Think about how your experience with vulnerable customers can shine through in your answers.
✨Tip Number 3
Showcase your skills! When you get the chance, highlight your communication and relationship-building abilities. These are key in handling sensitive situations, so make sure they’re front and centre in your discussions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Collections Advisor in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Advisor role. Highlight your experience with vulnerable customers and debt collections, as this will show us you understand the challenges of the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers in difficult situations and how your skills align with our values at StudySmarter.
Showcase Your Communication Skills:Since communication is key in this role, make sure to demonstrate your excellent relationship-building skills in your application. We want to see how you handle sensitive situations with empathy and professionalism.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brite Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of debt collections and the specific regulations that apply. Familiarise yourself with common challenges faced by vulnerable customers and think about how you would handle those situations.
✨Show Empathy
As a Collections Advisor, you'll be dealing with sensitive cases. During the interview, demonstrate your ability to empathise with customers. Share examples from your past experiences where you've successfully supported vulnerable individuals, highlighting your communication skills.
✨Be Proactive
Employers love candidates who take initiative. Prepare to discuss how you would proactively identify the root causes of collections issues. Think of specific strategies you could implement to resolve cases efficiently while maintaining a positive customer relationship.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the types of cases you might handle, or how the company supports its employees in managing challenging situations. This shows your genuine interest in the role and the company.
