Software Support Advisor (1st Line)
Dursley
£28,000 + bonus + benefits
A provider of software solutions, is looking for a Software Support Advisor toplay a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.
You’ll be joining a close-knit team, working 4 days in the office with 1 day per week from home. Access to your own transport is required due to the location of the office!
BENEFITS
- Annual profit share bonus
- Health benefits
- As an Investor in People, our client commits to improve and progress their employees.
- 25 days annual leave (plus bank holidays)
- Good pension and healthcare schemes
- Predominantly working Mon-Fri 9am-6pm
RESPONSIBILITIES
As a Software Support Advisor your key duties will include:
- Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
- Identifying, diagnosing, and resolving software-related problems and technical issues
- Assisting clients with the installation and initial configuration of software products
- Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
- Escalating complex issues to the 2nd Line Support teams
- Offering basic training to clients on using the software effectively
- Maintaining accurate records of client interactions, technical issues, and resolutions
- Assisting in testing new software releases and updates to identify and report bugs
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Software Support Advisor, you must have:
- Previous experience within a Technical Support role
- Excellent problem-solving and analytical skills
- The ability to communicate effectively, both written and verbal
- Self-motivated with a positive attitude
- Able to work under pressure whilst maintaining quality and attention to detail
- A full driving licence and access to own vehicle
NEXT STEPS
If you’re interested in becoming a Software Support Advisor, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out!
1St Line Support in Dursley employer: Brite Recruitment Ltd Careers
Join a leading global organisation as a Finance Business Partner and be part of a dynamic team that is at the forefront of digital transformation. With a strong emphasis on employee growth, you will benefit from a flexible hybrid working arrangement, generous holiday allowance, and robust pension contributions, all while contributing to high-profile initiatives that shape the future of the company. This role not only offers competitive remuneration but also the opportunity to work closely with senior leaders, ensuring your insights drive meaningful business impact in a supportive and innovative work culture.
Contact Details:
Brite Recruitment Ltd Careers Recruitment Team
