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- Tasks: Manage IT support tickets and troubleshoot hardware/software issues.
- Company: Leading Managed Service Provider in Rochester, England.
- Benefits: Competitive salary of $45,000 to $55,000 and strong career growth.
- Why this job: Join a dynamic team and ensure high customer satisfaction.
- Qualifications: Bachelor’s degree in Computer Science or related field required.
- Other info: Ideal for tech-savvy individuals with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
A leading Managed Service Provider is seeking an Off-Site Technician in Rochester, England. This position involves managing IT support tickets, troubleshooting hardware and software issues, and ensuring high customer satisfaction.
Candidates should have a Bachelor’s degree in Computer Science or a related field along with relevant certifications and strong communication and project management skills.
Salary is in the range of $45,000 to $55,000.
End-User IT Support Pro - NOC Technician in Rochester employer: BRITE, North Carolina Central University
Contact Detail:
BRITE, North Carolina Central University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End-User IT Support Pro - NOC Technician in Rochester
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios at home to sharpen your problem-solving abilities. This will help you shine during interviews when they throw real-life issues your way.
✨Tip Number 3
Show off your communication skills! During interviews, explain your thought process clearly when discussing past experiences. It’s all about demonstrating how you can keep clients happy while solving their IT woes.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance to stand out from the crowd.
We think you need these skills to ace End-User IT Support Pro - NOC Technician in Rochester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and any specific skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to our team. Keep it engaging and personal, so we get a sense of who you are.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any relevant experiences where you’ve excelled in customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at BRITE, North Carolina Central University
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting hardware and software issues. Be prepared to discuss specific examples of problems you've solved in the past, as this will show your practical experience and expertise.
✨Show Off Your Communication Skills
Since this role involves high customer satisfaction, practice explaining complex IT concepts in simple terms. You might be asked to role-play a support scenario, so think about how you'd communicate effectively with a non-technical user.
✨Familiarise Yourself with Ticketing Systems
Research common IT support ticketing systems and be ready to discuss your experience with them. If you haven’t used any, look into popular ones like Jira or ServiceNow, and understand their basic functionalities.
✨Prepare for Project Management Questions
Given that project management skills are essential, think of examples where you've successfully managed IT projects or tasks. Be ready to explain your approach to prioritising tasks and ensuring deadlines are met, as this will demonstrate your organisational skills.
