At a Glance
- Tasks: Provide excellent customer service and assist with betting at exciting race events.
- Company: Join Britbet, a unique partnership enhancing the race day experience.
- Benefits: Competitive pay, flexible hours, free parking, and opportunities to work nationwide.
- Other info: Full training provided and potential for career advancement.
- Why this job: Be part of the thrilling atmosphere at racecourses while developing your skills.
- Qualifications: Must be 18+, with strong customer service and cash handling skills.
The predicted salary is between 14 - 15 £ per hour.
We’re on the lookout for enthusiastic Customer Service Assistants to join our Betting Team at York Racecourse. You’ll be right at the heart of the action, working across public, restaurant and hospitality areas of the racecourse.
When you apply, please select York as your home course. Later on, you will be able to advise which other racecourses you are prepared to travel to for additional work outside of York. This will open up opportunities to support us at major fixtures and festivals at some of our 58 racecourses across the UK.
Who are we?
Britbet is a unique partnership created by British racecourses, providing betting services for racegoers and racing fans alike. We deliver an exciting, customer-focused betting experience, offering both Tote and Britbet branded bets as a key part of the race day atmosphere.
Who are we looking for?
- Applicants 18+
- Excellent Customer Service skills - experience preferred
- Excellent Cash Handling skills - experience preferred
- Honest and reliable team members
- Commitment to understanding betting product knowledge
- Drivers/keen travellers - preferred not necessary
What does the role entail?
- Learning and understanding our products
- Providing a welcoming and friendly customer service
- Ensuring bets are placed accurately
- Providing accurate pay outs on winning tickets
- Full paid training
- Opportunities to advance into more interesting roles on course
Why work for us?
- A fun and fast-paced customer service role at racing events
- Working in a friendly and supportive environment
- Competitive hourly pay and holiday pay
- Opportunity to work at other racecourses across the country
- Flexible working
- Free on-site parking
Pay Rate
- CSA - £12.90 + holiday pay 13.3% = £14.61 per hour
- Courier - £14.05 + holiday pay 13.3% = £15.91 per hour
- The same rate for all ages 18+
- Monthly pay
We hope to hear from you soon!
York - Customer Service Assistant employer: Britbet
At Britbet, we pride ourselves on being an excellent employer, offering a vibrant and dynamic work environment at York Racecourse. Our team members enjoy competitive pay, flexible working hours, and the chance to advance into more exciting roles while being part of a supportive community that values customer service excellence. With opportunities to work at various racecourses across the UK, you’ll be at the heart of thrilling racing events, making every day unique and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land York - Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Britbet and the racecourse scene. Understanding their values and what they offer will help you connect better during the chat.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you’re not just about the job, but you genuinely care about providing great service.
✨Tip Number 3
Be ready to show your enthusiasm! When you’re at the interview, let your passion for racing and customer service shine through. A positive attitude can make all the difference in landing the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at York Racecourse.
We think you need these skills to ace York - Customer Service Assistant
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to be part of the action at York Racecourse.
Highlight Relevant Experience:If you've got any experience in customer service or cash handling, make sure to mention it! We love seeing how your background can contribute to our team and enhance the betting experience for our customers.
Be Honest and Reliable:We value honesty and reliability, so don’t hesitate to showcase these traits in your application. Share examples of how you've demonstrated these qualities in previous roles or situations.
Apply Through Our Website:Make sure to apply through our website and select York as your home course. This is the best way to ensure your application gets to us directly, and it opens up opportunities for you to work at other racecourses too!
How to prepare for a job interview at Britbet
✨Know Your Betting Basics
Before the interview, brush up on your knowledge of betting products and services. Understanding the basics will not only show your enthusiasm for the role but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help a customer, as this is key for a role in a fast-paced environment like a racecourse.
✨Be Ready for Teamwork Questions
Since you'll be working in a team, expect questions about teamwork and collaboration. Have a few stories ready that highlight your ability to work well with others, especially in high-pressure situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or what a typical race day looks like. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
