At a Glance
- Tasks: Deliver friendly customer service and assist with betting at exciting race events.
- Company: Join Britbet, a unique partnership enhancing the race day experience.
- Benefits: Competitive pay, flexible hours, travel opportunities, and free parking.
- Other info: Full training provided with opportunities for career advancement.
- Why this job: Be part of thrilling racing events and make memorable experiences for customers.
- Qualifications: Must be 18+, have excellent customer service skills, and be reliable.
The predicted salary is between 14.61 - 14.61 £ per hour.
We're on the lookout for enthusiastic Customer Service Assistants to join our Betting Team at Uttoexeter Racecourse and beyond.
You'll be right at the heart of the action, working across public, restaurant and hospitality areas of the racecourse.
We are looking for Team Members who are able to work with us at multiple sites such as Chester, Haydock and Aintree Racecourse.
There will be additional opportunities at national racing festivals such as Aintree Grand National, Cheltenham Festival, York Ebor.
Who are we?
Britbet is a unique partnership created by British racecourses, providing betting services for racegoers on live race days.
We deliver an exciting, customer focused betting experience, offering both Tote and Britbet branded bets as a key part of the race day atmosphere at 58 racecourses across the UK.
Who are we looking for?
- Applicants 18+
- Drivers/keen travellers
- Excellent Customer Service skills - experience preferred
- Excellent Cash Handling skills - experience preferred
- Honest and reliable team members
- Commitment to understanding betting product knowledge
What does the role entail?
- Providing a welcoming and friendly customer service
- Ensuring bets are placed accurately
- Providing accurate pay outs on winning tickets
- Learning and understanding our products
- Full training provided
- Opportunities to advance into more interesting roles on course
Why work for us?
- A fun and fast paced customer service role at racing events
- Working in a friendly and supportive environment
- Competitive hourly pay and holiday pay
- Opportunity to travel and work at racecourses across the country
- Travel pay and overnight stay opportunities
- Flexible working
- Free on site parking
- Pay Rate
- Customer Service Assistant - £12.90 + holiday pay 13.3% = £14.61 per hour
- Courier/Pool Pitch - £14.05 + holiday pay 13.3% = £15.91 per hour
- The same rate for all ages 18+
- Monthly pay
Customer Service Assistant in Uttoxeter employer: Britbet
At Britbet, we pride ourselves on being an excellent employer, offering a dynamic work environment that values flexibility and employee well-being. As a Field Service Engineer, you'll enjoy competitive benefits including a company vehicle and private medical cover, while working in the vibrant atmosphere of racecourses across the Home Counties. We are committed to your professional growth, providing opportunities for skill development and career advancement in a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Uttoxeter
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Britbet and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Britbet and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant in Uttoxeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Britbet.
Get Familiar with Our Brand:Before applying, take some time to learn about Britbet and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Britbet
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Britbet.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Britbet will surely appreciate.
