Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with betting and provide excellent service at racecourses.
- Company: Join Britbet, a leading partner in the UK racing industry.
- Benefits: Competitive pay, travel expenses, and flexible hours at prestigious events.
- Why this job: Be part of an exciting team and enhance the race day experience for customers.
- Qualifications: Customer service skills and cash handling experience preferred.
- Other info: Work in a fun, fast-paced environment with opportunities for growth.
The predicted salary is between 12 - 17 £ per hour.
Welcome to Britbet! We are looking for Customer Service Assistants to work with us in our Betting team at Newbury Racecourse and beyond. You would be working in the public, restaurant and hospitality areas across some of our 58 racecourses around the UK. When you apply you will be able to choose your most local racecourse as your 'home course' and see the regional team it is a part of.
Who are we?
Britbet are a partnership set up by the majority of British racecourses in order to provide betting to racecourse customers and other racing enthusiasts. We sell 'Tote' or 'Britbet' branded bets to racecourse customers as a key part of the race day experience. We're currently looking for enthusiastic people to join our on-course team.
Who are we looking for?
- Applicants 18+
- Excellent customer service skills - 1 year experience preferred
- Ability to work with cash confidently/good mental arithmetic - 1 year experience preferred
- Confident when speaking to the general public
- Drivers who are keen to work at a few racecourses
- Able to attend Cheltenham Festival 10th-13th March 2026 (travel provided)
What does the role entail?
- You will place the customer's bet/s on the betting tablets when approached
- Pay out winnings to customers who present you with a winning ticket
- Providing an excellent level of customer service
- Cash handling effectively and cashing up your till at the end of each race day
- Confident in talking to customers about their day, as well as odds and non-runners etc (this is displayed on your screen) - going the extra mile to provide a pleasant, friendly experience for all
Why work for us?
- Working in a friendly and supportive environment
- A fun and fast-paced customer service role
- Competitive hourly pay and holiday pay
- Receive travel pay to work at other racecourses
- Work at some of the most prestigious racecourses and racing events in the country
- Casual work, no min or max amount of hours
- Free on-site parking
Salary
£12.40 per hour + holiday pay 13.3% = £14.04
£15.40 per hour + holiday pay 13.3% = £17.44 - increased rate for Cheltenham Festival
Monthly Pay
We hope to hear from you soon!
Newbury - Customer Service Assistant employer: Britbet
Contact Detail:
Britbet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Newbury - Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Britbet and their role in the racing world. This will help you connect with the team and show that you're genuinely interested in being part of their customer service crew.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face on race day and how you'd handle them. Being able to demonstrate your experience in dealing with customers will set you apart from the crowd.
✨Tip Number 3
Be ready to chat! Since you'll be interacting with the public, practice speaking confidently about betting odds and the race day experience. The more comfortable you are, the better you'll connect with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can choose your home course and get a feel for the regional team you'll be working with. Let's get you on board!
We think you need these skills to ace Newbury - Customer Service Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with our customers at the racecourse.
Highlight Relevant Experience: Make sure to mention any previous experience you have in customer service or cash handling. We love seeing how your skills can contribute to our team, so don’t hold back on sharing those stories!
Be Personable: Remember, we’re looking for friendly faces to join our team! Use a conversational tone in your application to show us that you’re approachable and ready to connect with our customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Britbet.
How to prepare for a job interview at Britbet
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of examples from your past experience where you went above and beyond for a customer. This will show that you understand the importance of providing excellent service, which is key for a role at Britbet.
✨Familiarise Yourself with Betting Terminology
Since you'll be working in a betting environment, it’s a good idea to get comfortable with basic betting terms and concepts. This will help you feel more confident when discussing odds and answering customer queries during the interview.
✨Practice Your Mental Arithmetic
As cash handling is a big part of the job, practice your mental arithmetic skills. You might be asked to solve simple calculations on the spot, so being quick and accurate will impress your interviewers.
✨Show Enthusiasm for the Role
Let your passion for customer service and racing shine through. Share why you want to work at Britbet and how you can contribute to creating a fun and friendly atmosphere for customers at the racecourse.
