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- Tasks: Assist customers with betting and provide excellent service at racecourses.
- Company: Join Britbet, a leading partnership in the UK racing industry.
- Benefits: Competitive pay, travel expenses, and flexible hours at prestigious events.
- Why this job: Be part of an exciting, fast-paced environment and enhance customer experiences.
- Qualifications: Customer service experience preferred; confident cash handling skills required.
- Other info: Opportunity to work at top racecourses and attend major events like Cheltenham Festival.
The predicted salary is between 12 - 17 £ per hour.
Welcome to Britbet! We are looking for Customer Service Assistants to work with us in our betting team at Goodwood and Fontwell Racecourses and beyond. You would be working in the public, restaurant and hospitality areas across some of our 58 racecourses around the UK. When you apply you will be able to choose your most local racecourse as your 'home course' and see the regional team it is a part of.
Who are we? Britbet are a partnership set up by the majority of British racecourses in order to provide betting to racecourse customers and other racing enthusiasts. We sell 'Tote’ or 'Britbet' branded bets to racecourse customers as a key part of the race day experience. We’re currently looking for enthusiastic people to join our organisation.
Who are we looking for?
- Applicants 18+
- Excellent customer service skills - 1 year experience preferred
- Ability to work with cash confidently/good mental arithmetic - 1 year experience preferred
- Confident when speaking to the general public
- Drivers/keen travellers
- Able to attend Cheltenham Festival 10th-13th March 2026 (travel provided)
What does the role entail?
- You will place the customer’s bet/s on the betting tablets when approached
- Pay out winnings to customers who present you with a winning ticket
- Providing an excellent level of customer service
- Cash handling effectively and cashing up your till at the end of each race day
- Confident in talking to customers about their day, as well as odds and non-runners etc (this is displayed on your screen) - going the extra mile to provide a pleasant, friendly experience for all
Why work for us?
- Working in a friendly and supportive environment
- A fun and fast-paced customer service role
- Competitive hourly pay and holiday pay
- Receive travel pay to work at other racecourses
- Work at some of the most prestigious racecourses and racing events in the country
- Casual work, no minimum amount of hours to complete
- Free on-site parking
Salary: £12.40 per hour + holiday pay 13.3% = £14.04
£15.40 per hour + holiday pay 13.3% = £17.44 - increased rate for Cheltenham Festival
Monthly pay
We hope to hear from you soon!
Chichester - Customer Service Assistant in Fontwell employer: Britbet
Contact Detail:
Britbet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chichester - Customer Service Assistant in Fontwell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Britbet and their racecourses. Understanding their values and what they offer can help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of scenarios where you might need to handle tricky situations or answer questions. Role-playing with a friend can help you feel more confident when speaking to customers.
✨Tip Number 3
Be ready to talk about your experience! When you get the chance to chat with the hiring team, highlight your previous roles and how they relate to the Customer Service Assistant position. Share specific examples of how you've gone the extra mile for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join the Britbet family. Don’t miss out on this opportunity!
We think you need these skills to ace Chichester - Customer Service Assistant in Fontwell
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with our customers at the racecourses.
Highlight Relevant Experience: Make sure to mention any previous experience you have in customer service or cash handling. We love seeing how your skills can contribute to our team, so don’t hold back on sharing those stories!
Be Personable: Remember, we’re looking for friendly faces to join our team! Use a conversational tone in your application to show us that you’re approachable and ready to connect with our customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Britbet.
How to prepare for a job interview at Britbet
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of examples from your past experience where you went above and beyond for a customer. This will show that you understand the importance of excellent service, which is key for a role at Britbet.
✨Familiarise Yourself with Betting Terminology
Since you'll be working in a betting environment, it’s a good idea to get comfortable with basic betting terms and concepts. This will help you feel more confident when discussing odds and answering customer queries during the interview.
✨Practice Mental Arithmetic
As cash handling is a big part of the job, practice your mental arithmetic skills. You might be asked to solve simple calculations on the spot, so being quick and accurate will impress your interviewers.
✨Show Enthusiasm for the Role
Let your passion for customer service and the racing industry shine through. Share why you want to work at Britbet and how you can contribute to creating a fun and friendly atmosphere for customers at the racecourses.
