At a Glance
- Tasks: Assist customers with betting and provide excellent service at Hamilton Racecourse.
- Company: Join Britbet, a partnership enhancing the race day experience for betting enthusiasts.
- Benefits: Enjoy competitive pay, holiday pay, travel pay, and casual work hours.
- Other info: Free on-site parking and flexible working hours make this role ideal for students.
- Why this job: Be part of a fun, fast-paced environment at prestigious racing events.
- Qualifications: Must be 18+, with customer service skills; no experience needed as training is provided.
We’re on the lookout for enthusiastic Customer Service Assistants to join our Betting Team at Hamilton Racecourse and beyond. You’ll be right at the heart of the action, working across public, restaurant and hospitality areas of the racecourse.
Our reach spans over 58 racecourses across the UK. We are looking for Team Members who are able to work with us at multiple sites such as Ayr, Perth, Musselburgh and Kelso Racecourse. There will be additional opportunities at national festivals such as Aintree Grand National, Cheltenham Festival, Newcastle Plate, York Ebor.
Who are we?
Britbet is a unique partnership created by British racecourses, providing betting services for racegoers and racing fans alike. We deliver an exciting, customer-focused betting experience, offering both Tote and Britbet branded bets as a key part of the race day atmosphere.
Who are we looking for?
- Applicants 18+
- Drivers/keen travellers
- Excellent Customer Service skills – experience preferred
- Excellent Cash Handling skills – experience preferred
- Honest and reliable team members
- Commitment to understanding betting product knowledge
What does the role entail?
- Providing a welcoming and friendly customer service
- Ensuring bets are placed accurately
- Providing accurate payouts on winning tickets
- Learning and understanding our products
- Full training provided
- Opportunities to advance into more interesting roles on course
Why work for us?
- A fun and fast-paced customer service role at racing events
- Working in a friendly and supportive environment
- Competitive hourly pay and holiday pay
- Opportunity to travel and work at racecourses across the country
- Travel pay and overnight stay
- Flexible working
- Free on-site parking
Pay Rate
- Customer Service Assistant – £12.90 + holiday pay 13.3% = £14.61 per hour
- Courier – £14.05 + holiday pay 13.3% = £15.91 per hour
- The same rate for all ages 18+
- Monthly pay
Customer Service Assistant in Hamilton employer: Britbet
At Britbet, we pride ourselves on being an excellent employer, offering a dynamic work environment that values flexibility and employee well-being. As a Field Service Engineer, you'll enjoy competitive benefits including a company vehicle and private medical cover, while working in the vibrant atmosphere of racecourses across the Home Counties. We are committed to your professional growth, providing opportunities for skill development and career advancement in a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Hamilton
✨Tip Number 1
Familiarise yourself with the betting process and terminology. Understanding how bets work and being able to explain them confidently will impress during any informal chats or interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Engage with people in various settings, whether it's at a café or during events, to build your confidence in handling different types of customers.
✨Tip Number 3
If you have a driver's licence, highlight your willingness to travel to different racecourses. This shows flexibility and eagerness to take on various roles within the company.
✨Tip Number 4
Network with current or former employees of Britbet if possible. They can provide insights into the company culture and what they look for in candidates, which can give you an edge in your application.
We think you need these skills to ace Customer Service Assistant in Hamilton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience, especially any roles where you've handled cash or interacted with the public. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Britbet and how your skills align with their requirements, particularly in customer service.
Highlight Relevant Skills:In your application, emphasise your excellent customer service skills and any experience with cash handling. If you have experience in fast-paced environments, be sure to mention that as well.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Britbet
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Britbet values enthusiastic individuals, so let your passion for customer service and the racing industry shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Even if you don't have direct experience in betting, showcasing your ability to handle customer queries and resolve issues will be beneficial.
✨Brush Up on Cash Handling
Since the role involves cash handling, be ready to discuss your experience with managing cash transactions. If you lack direct experience, consider discussing any relevant skills like mental arithmetic or handling money in other contexts.
✨Practice Communication Skills
As the role requires confident interaction with the public, practice speaking clearly and engagingly. You might want to simulate conversations about betting odds or race day experiences to show your readiness to connect with customers.
