At a Glance
- Tasks: Assist customers with betting and provide excellent service at racecourses.
- Company: Join Britbet, a leading partnership in the UK racing industry.
- Benefits: Competitive pay, holiday pay, travel pay, and flexible hours.
- Other info: Fun, fast-paced environment with opportunities to work across the UK.
- Why this job: Experience the thrill of working at prestigious racecourses and events.
- Qualifications: Customer service skills preferred; no experience needed as training is provided.
We're on the lookout for enthusiastic Customer Service Assistants to join our Betting Team at Musselburgh Racecourse and beyond. You'll be right at the heart of the action, working across public, restaurant and hospitality areas of the racecourse.
Our reach spans over 58 racecourses across the UK. We are looking for Team Members who are able to work with us at multiple sites such as Ayr, Hamilton, Perth and Kelso Racecourse. There will be additional opportunities at national festivals such as Aintree Grand National, Cheltenham Festival, Newcastle Plate, York Ebor.
Who are we?Britbet is a unique partnership created by British racecourses, providing betting services for racegoers and racing fans alike. We deliver an exciting, customer-focused betting experience, offering both Tote and Britbet branded bets as a key part of the race day atmosphere.
Who are we looking for?- Applicants 18+
- Drivers/keen travellers
- Excellent Customer Service skills - experience preferred
- Excellent Cash Handling skills - experience preferred
- Honest and reliable team members
- Commitment to understanding betting product knowledge
- Providing a welcoming and friendly customer service
- Ensuring bets are placed accurately
- Providing accurate pay outs on winning tickets
- Learning and understanding our products
- Full training provided
- Opportunities to advance into more interesting roles on course
- A fun and fast-paced customer service role at racing events
- Working in a friendly and supportive environment
- Competitive hourly pay and holiday pay
- Opportunity to travel and work at racecourses across the country
- Travel pay and overnight stay
- Flexible working
- Free on-site parking
- Customer Service Assistant - £12.90 + holiday pay 13.3% = £14.61 per hour
- Courier - £14.05 + holiday pay 13.3% = £15.91 per hour
- The same rate for all ages 18+
- Monthly pay
Customer Service Assistant in Musselburgh employer: Britbet
At Britbet, we pride ourselves on being an excellent employer, offering a dynamic work environment that values flexibility and employee well-being. As a Field Service Engineer, you'll enjoy competitive benefits including a company vehicle and private medical cover, while working in the vibrant atmosphere of racecourses across the Home Counties. We are committed to your professional growth, providing opportunities for skill development and career advancement in a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Musselburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Britbet and their role in the racing world. This will help you show genuine interest and ask insightful questions during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide excellent service. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Be ready to talk about your experiences! Even if you don’t have direct experience in betting, think about times you've provided great service or handled cash. Relate those experiences back to the role to show you’re a perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can choose your home course, making it easier for you to get started in this exciting role!
We think you need these skills to ace Customer Service Assistant in Musselburgh
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with our customers at the racecourse.
Highlight Relevant Experience:Even if you don’t have direct experience in betting or racing, make sure to mention any customer service roles you've had. We love seeing how your skills can translate into providing excellent service on race day!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Service Assistant role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Britbet
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of examples from your past experiences where you provided excellent service, even if it was in a different role. Being able to articulate these experiences will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Betting Terminology
Since you'll be working in a betting environment, it’s a good idea to familiarise yourself with basic betting terms and concepts. This will not only help you answer questions confidently but also demonstrate your enthusiasm for the role and the industry.
✨Practice Mental Arithmetic
As cash handling is a key part of the job, practice your mental arithmetic skills. You might be asked to solve simple calculations during the interview, so being quick and accurate will impress your interviewers and show you're ready for the role.
✨Show Your Enthusiasm for the Role
During the interview, let your passion for customer service and the racing industry shine through. Share why you want to work at Britbet and how you can contribute to creating a fun and friendly atmosphere for customers. A positive attitude can go a long way!
