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- Tasks: Assist customers with betting and provide excellent service at Doncaster Racecourse.
- Company: Join Britbet, a partnership enhancing the race day experience for betting enthusiasts.
- Benefits: Enjoy competitive pay, flexible hours, travel pay, and work at prestigious events.
- Why this job: Be part of a fun, fast-paced team in a supportive environment with paid training.
- Qualifications: Must be 18+, with customer service skills; no experience needed as training is provided.
- Other info: Casual dress code, free parking, and monthly pay with holiday benefits.
Overview
Welcome to Britbet!
We are looking for Customer Service Assistant to work with us in our Betting team the public, restaurant and hospitality areas at Doncaster Racecourse. When you apply you will be able to chose your most local racecourse as your \’home course\’ and see the regional team it is a part of.
Who are we?
Britbet are a partnership set up by the majority of British racecourses in order to provide betting to racecourse customers and other racing enthusiasts. We sell \’Tote’ branded bets to racecourse customers as a key part of the race day experience. We\\\’re currently looking for enthusiastic people to join our organisation at Doncaster Racecourse and the surrounding area and you could be one of them.
Who are we looking for?
- Applicants 18+
- Excellent customer service skills – 1 year experience preferred
- Ability to work with cash confidently/good mental arithimetics – 1 year experience preferred
- Confident speaking to the general public
- Drivers/keen travellers are ideal for most regions
- No prior experience needed as paid training is provided.
What does the role entail?
- You will place the customers bet/s on the terminals when approached
- Pay out winnings to customers who present you with a winning ticket
- Providing an excellent level of customer service
- Cash handling effectively and cash up your float at the end of each race day
- Confident in talking to customers about their day, as well as odds and non-runners etc (this is displayed on your screen) – going the extra mile to provide a pleasant, friendly experience for all
Why work for us?
- Working in a friendly and supportive environment
- A fun and fast-paced customer service role
- Competitive hourly pay and holiday pay
- Receive travel pay to work at other racecourses
- Work at some of the most prestigious racecourses and racing events in the country
- Casual work, no minimum amount of hours to complete
- Free on-site parking
Uniform
White shirt/blouse, black smart trousers/skirt, black smart shoes.
Salary
- Minimum £12.40 per hour + holiday pay 13.3%
- Monthly pay
We hope to hear from you soon!
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Customer Service Assistant employer: Britbet
Contact Detail:
Britbet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the betting process and terminology. Understanding how bets are placed and the different types of bets will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your mental arithmetic skills. Since cash handling is a key part of the job, being able to quickly calculate payouts and change will impress your potential employers and show that you're ready for the role.
✨Tip Number 3
Showcase your customer service experience in conversations. When networking or during interviews, share specific examples of how you've gone the extra mile for customers in previous roles to highlight your suitability for this position.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since the role involves working at various racecourses, demonstrating your willingness to travel and adapt to different schedules can set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you've handled cash or interacted with the public. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Britbet and how your skills align with their requirements, particularly in customer service.
Highlight Relevant Skills: In your application, emphasise your excellent customer service skills and any experience with cash handling. If you have experience in fast-paced environments, be sure to mention that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Britbet
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Britbet values enthusiastic individuals, so let your passion for customer service and the racing industry shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Even if you don't have direct experience in betting, showcasing your ability to handle customer queries and resolve issues will be beneficial.
✨Brush Up on Cash Handling
Since the role involves cash handling, be ready to discuss your experience with managing cash transactions. If you lack direct experience, consider discussing any relevant skills like mental arithmetic or handling money in other contexts.
✨Know the Basics of Betting
Familiarise yourself with basic betting terminology and concepts. While training is provided, showing that you have a basic understanding of how betting works can demonstrate your commitment and readiness for the role.
