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- Tasks: Provide friendly service and assist customers with betting at Chester Racecourse.
- Company: Join Britbet, a unique partnership enhancing the race day experience.
- Benefits: Competitive pay, flexible hours, and opportunities to work at prestigious events.
- Why this job: Be part of an exciting atmosphere and make memorable experiences for racegoers.
- Qualifications: Customer service skills and cash handling experience preferred.
- Other info: Full training provided and potential for career advancement.
The predicted salary is between 12 - 14 £ per hour.
We’re on the lookout for enthusiastic Customer Service Assistants to join our Betting Team at Chester Racecourse. You’ll be right at the heart of the action, working across public, restaurant and hospitality areas of the racecourse.
When you apply, please select Chester as your home course. You will also advise which other racecourses you are prepared to travel to for additional work outside of Chester. This will open up opportunity to support us at major fixtures and festivals at some of our 58 racecourses across the UK.
Who are we?
Britbet is a unique partnership created by British racecourses, bringing betting to life for racegoers and racing fans alike. We deliver an exciting, customer-focused betting experience, offering both Tote and Britbet branded bets as a key part of the race day atmosphere.
Who are we looking for?
- Applicants 18+
- Excellent Customer Service skills - experience preferred
- Excellent Cash Handling skills - experience preferred
- Honest and reliable team members
- Commitment to understanding betting product knowledge
- Drivers preferred not necessary
What does the role entail?
- Providing a welcoming and friendly service
- Ensure bets are placed accurately
- Provide accurate pay out on winning tickets
- Provide product knowledge
- Full training provided
- Opportunities to advance into more interesting roles
Why work for us?
- Working in a friendly and supportive environment
- A fun and fast-paced customer service role
- Competitive hourly pay and holiday pay
- Opportunity to work at other racecourses across the country
- Work at some of the most prestigious racecourses and racing events in the country
- Flexible working
- Free on-site parking
Pay Rate: £12.40 per hour + holiday pay 13.3% = £14.04
The same rate for all ages 18+
Monthly pay
We hope to hear from you soon!
Customer Service Assistant in Chester employer: Britbet
Contact Detail:
Britbet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Chester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Britbet and its unique partnership with British racecourses. This will help you show genuine interest and enthusiasm for the role, which is key in customer service.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or tricky situations. Role-playing these situations with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Be flexible! When applying, make sure to mention your willingness to work at other racecourses. This shows that you're keen to jump in wherever needed, which is a big plus for us at Britbet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant in Chester
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and racing.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've got customer service or cash handling skills, shout about them! We love seeing how you can fit into our team.
Show Your Availability: Don’t forget to mention your availability and which racecourses you’re willing to travel to. This helps us understand how you can support us during major events and festivals across the UK.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Britbet
✨Know Your Betting Basics
Before your interview, brush up on the basics of betting and the different types of bets offered. Being able to discuss this knowledge will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about situations where you resolved issues or went above and beyond for a customer, as this will highlight your suitability for the role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating real-life customer interactions. Practise how you would handle various scenarios, such as dealing with a difficult customer or explaining betting options, to demonstrate your skills effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and what a typical day looks like. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
