At a Glance
- Tasks: Provide friendly customer service and assist with betting at exciting race events.
- Company: Join Britbet, a unique partnership enhancing the race day experience.
- Benefits: Competitive pay, flexible hours, and opportunities to work at various racecourses.
- Other info: Full training provided with chances for career advancement.
- Why this job: Be part of the thrilling atmosphere at Chester Racecourse and beyond!
- Qualifications: Customer service and cash handling skills preferred; must be 18+.
The predicted salary is between 14 - 15 £ per hour.
We’re on the lookout for enthusiastic Customer Service Assistants to join our Betting Team at Chester Racecourse. You’ll be right at the heart of the action, working across public, restaurant and hospitality areas of the racecourse.
When you apply, please select Chester as your home course. You will also advise which other racecourses you are prepared to travel to for additional work outside of Chester. This will open up opportunity to support us at major fixtures and festivals at some of our 58 racecourses across the UK.
Who are we?
Britbet is a unique partnership created by British racecourses, providing betting services for racegoers and racing fans alike. We deliver an exciting, customer-focused betting experience, offering both Tote and Britbet branded bets as a key part of the race day atmosphere.
Who are we looking for?
- Applicants 18+
- Excellent Customer Service skills - experience preferred
- Excellent Cash Handling skills - experience preferred
- Honest and reliable team members
- Commitment to understanding betting product knowledge
- Drivers/keen travellers - preferred not necessary
What does the role entail?
- Providing a welcoming and friendly customer service
- Ensuring bets are placed accurately
- Providing accurate pay outs on winning tickets
- Learning and understanding our products
- Full training provided
- Opportunities to advance into more interesting roles on course
Why work for us?
- A fun and fast-paced customer service role at racing events
- Working in a friendly and supportive environment
- Competitive hourly pay and holiday pay
- Opportunity to work at other racecourses across the country
- Flexible working
- Free on-site parking
Pay Rate
- CSA - £12.90 + holiday pay 13.3% = £14.61 per hour
- Courier - £14.05 + holiday pay 13.3% = £15.91 per hour
- The same rate for all ages 18+
- Monthly pay
We hope to hear from you soon!
Chester - Customer Service Assistant employer: Britbet
At Britbet, we pride ourselves on being an excellent employer, offering a vibrant and dynamic work environment at Chester Racecourse. Our team members enjoy competitive pay, flexible working hours, and the chance to advance into more exciting roles while being part of a supportive community that values customer service excellence. With opportunities to work at various racecourses across the UK, you’ll be at the heart of thrilling racing events, making every day unique and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Chester - Customer Service Assistant
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on Britbet and Chester Racecourse. Understanding their values and what they offer will help you connect better during your chat.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to see that you can bring that same energy to the racecourse.
✨Tip Number 3
Be ready to talk about your flexibility! Since this role involves working at various racecourses, let us know how willing you are to travel. It shows you’re keen and ready to jump into the action wherever it’s happening.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Chester - Customer Service Assistant
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and racing.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. If you've got customer service or cash handling skills, shout about them! It’ll help us see why you’d be a great fit for our team.
Show Your Flexibility:Since we’re looking for team members who can travel to different racecourses, mention any other locations you’re willing to work at. This opens up more opportunities for you and shows us you’re keen to get involved!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and makes it easier for us to review your details. We can’t wait to hear from you!
How to prepare for a job interview at Britbet
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about past experiences where you provided excellent service, especially in fast-paced environments. Be ready to share specific examples that highlight your ability to handle customer queries and resolve issues.
✨Familiarise Yourself with Betting Products
Since you'll be working in a betting environment, it’s crucial to understand the basics of betting products. Do some research on how betting works, including Tote and Britbet options. This knowledge will not only impress your interviewers but also show your commitment to the role.
✨Show Enthusiasm for the Role
Let your passion for the racing industry shine through during the interview. Talk about why you want to work at Chester Racecourse and what excites you about being part of the team. A positive attitude can go a long way in making a great impression.
✨Be Ready to Discuss Flexibility
Since the role may involve working at various racecourses, be prepared to discuss your availability and willingness to travel. Highlight any previous experience you have with flexible working hours or travelling for work, as this will demonstrate your adaptability and commitment.
