At a Glance
- Tasks: Serve customers and handle bets at exciting race events.
- Company: Join a dynamic team at Salisbury Racecourse.
- Benefits: Competitive pay, holiday pay, travel expenses, and meals provided.
- Other info: Paid training provided; work at prestigious events like the Cheltenham Festival.
- Why this job: Experience the thrill of live racing while delivering top-notch customer service.
- Qualifications: Must be 18+, have great customer service skills, and be a confident driver.
The predicted salary is between 12 - 17 € per hour.
We are looking for reliable team members to join our Betting team at Salisbury Racecourse and beyond. You would be working in the restaurants, lounges and public areas of the racecourse, servicing customers who would like to bet with us. Salisbury or Wincanton Racecourse must be your closest racecourse to apply for this role.
Who are we looking for?
- Applicants 18+
- Drivers who are keen to travel
- Excellent customer service skills
- Ability to work with cash confidently/good mental arithmetic
- No prior experience needed as paid training is provided
- Can commit to Cheltenham Festival 10th-13th March (travel pay, accommodation and meals provided)
What does the role entail?
- You will place the customers bet/s on the till on live race days at the racecourse
- Pay out winnings to customers who present you with a winning ticket
- Cash handling effectively
- Confident talking to customers and providing a welcoming service
Why work for us?
- Working in a friendly and supportive environment
- A fun and fast-paced customer service role
- Competitive hourly pay rate and holiday pay
- Work at some of the most prestigious racecourses and racing events
- Free on-site parking
- Paid friend referral programme up to £100
- Travel pay for work outside of your closest racecourse
- Accommodation and meals provided for festival work around the country
Salary £12.40 per hour + holiday pay 13.3% = £14.04
£15.40 per hour + holiday pay 13.3% = £17.44 - increased rate for Cheltenham Festival
Customer Service Assistant in Swindon employer: Britbet Racing LLP
Join our dynamic team at Salisbury Racecourse, where we pride ourselves on fostering a friendly and supportive work environment. As a Customer Service Assistant, you'll enjoy competitive pay, paid training, and the opportunity to work at prestigious racing events, all while developing your customer service skills in a fun, fast-paced setting. With added benefits like travel pay, accommodation, and meals for festival work, this role offers a rewarding experience for those looking to grow within the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Swindon
✨Tip Number 1
Get to know the racecourse vibe! Visit Salisbury or Wincanton Racecourse before applying. Familiarising yourself with the environment will help you feel more confident during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills! Even if you don’t have prior experience, think about times when you've helped someone out or provided great service. Be ready to share these examples during your chat with us.
✨Tip Number 3
Practice your mental arithmetic! Since you'll be handling cash and placing bets, being quick with numbers is key. Try some fun maths games or apps to sharpen those skills before your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Assistant in Swindon
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with our customers at the racecourse.
Highlight Relevant Skills:Even if you don't have direct experience, think about any skills that relate to the job. Mention your ability to handle cash, your mental arithmetic skills, or any previous customer service roles you've had. We love a can-do attitude!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Britbet Racing LLP
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about how you would handle different scenarios, like dealing with a difficult customer or ensuring someone has a great experience. Being able to demonstrate your understanding of excellent service will impress them.
✨Familiarise Yourself with Betting Terminology
Even if you don’t have prior experience, it’s a good idea to learn some basic betting terms and processes. This shows that you’re proactive and genuinely interested in the role. Plus, it’ll help you feel more confident when discussing the job during the interview.
✨Practice Mental Arithmetic
Since cash handling is a big part of the job, practice your mental arithmetic. You might be asked to calculate payouts or change quickly, so being sharp with numbers will give you an edge. Try some quick maths exercises to get into the groove!
✨Show Enthusiasm for the Role
Let your passion for the role shine through during the interview. Talk about why you want to work at the racecourse and what excites you about the customer service aspect. A positive attitude can go a long way in making a great impression!
