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- Tasks: Serve customers and handle bets at exciting racecourse events.
- Company: Join a friendly team at Salisbury Racecourse and beyond.
- Benefits: Competitive pay, holiday pay, travel expenses, and free meals.
- Why this job: Experience the thrill of live racing while providing top-notch customer service.
- Qualifications: Must be 18+, have good maths skills, and enjoy working with people.
- Other info: Paid training provided; great opportunities for fun and growth.
The predicted salary is between 12 - 15 £ per hour.
We are looking for reliable team members to join our Betting team at Salisbury Racecourse and beyond. You would be working in the restaurants, lounges and public areas of the racecourse, servicing customers who would like to bet with us. Salisbury or Wincanton Racecourse must be your closest racecourse to apply for this role.
Who are we looking for?
- Applicants 18+
- Drivers who are keen to travel
- Excellent customer service skills
- Ability to work with cash confidently/good mental arithmetic
- No prior experience needed as paid training is provided
- Can commit to Cheltenham Festival 10th-13th March (travel pay, accommodation and meals provided)
What does the role entail?
- You will place the customers' bet/s on the till on live race days at the racecourse
- Pay out winnings to customers who present you with a winning ticket
- Cash handling effectively
- Confident talking to customers and providing a welcoming service
Why work for us?
- Working in a friendly and supportive environment
- A fun and fast-paced customer service role
- Competitive hourly pay rate and holiday pay
- Work at some of the most prestigious racecourses and racing events
- Free on-site parking
- Paid friend referral programme up to £100
- Travel pay for work outside of your closest racecourse
- Accommodation and meals provided for festival work around the country
Salary £12.40 per hour + holiday pay 13.3% = £14.04; £15.40 per hour + holiday pay 13.3% = £17.44 - increased rate for Cheltenham Festival. Monthly Pay.
Customer Service Assistant in Salisbury employer: Britbet Racing LLP
Contact Detail:
Britbet Racing LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Salisbury
✨Tip Number 1
Get to know the racecourse! Familiarise yourself with the layout and services offered. This will help you feel more confident when chatting to customers and answering their questions.
✨Tip Number 2
Practice your mental arithmetic! Since you'll be handling cash, being quick with numbers will impress both customers and your managers. Try some fun maths games to sharpen those skills.
✨Tip Number 3
Show off your customer service skills! When you meet potential employers, be friendly and approachable. A warm smile and a positive attitude can go a long way in making a great first impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and upcoming events right there.
We think you need these skills to ace Customer Service Assistant in Salisbury
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service, even if it's informal. We love seeing how you interact with people and your ability to create a welcoming atmosphere.
Be Clear and Concise: When filling out your application, keep your answers straightforward. We appreciate clarity, so avoid fluff and get straight to the point about why you're a great fit for the role.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Mention specific points that resonate with you, like your enthusiasm for working at racecourses!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Britbet Racing LLP
✨Know Your Stuff
Before the interview, make sure you understand the basics of betting and customer service. Familiarise yourself with common betting terms and how to handle cash transactions. This will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your People Skills
Since this role is all about interacting with customers, practice your communication skills. Think of examples where you've provided excellent service or resolved a customer issue. Being friendly and approachable can really set you apart from other candidates.
✨Be Ready for Scenarios
Prepare for situational questions that might come up during the interview. For instance, how would you handle a difficult customer or a mistake with a bet? Having a few scenarios in mind will help you demonstrate your problem-solving abilities and customer service mindset.
✨Dress the Part
Even though it's a fun environment, first impressions matter! Dress smartly and appropriately for the interview. It shows that you respect the opportunity and are serious about joining their team at the racecourse.
