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- Tasks: Assist customers in placing bets and provide excellent service in various areas of the racecourse.
- Company: Join the vibrant team at Newmarket Racecourse, a hub for thrilling betting experiences.
- Benefits: Enjoy paid training, flexible hours, and the excitement of working at live events.
- Why this job: Be part of a dynamic environment where you can meet new people and enjoy the thrill of racing.
- Qualifications: Must be 18+, confident with cash handling, and no prior experience is required.
- Other info: Drivers are preferred, but all enthusiastic applicants are welcome!
We are looking for reliable team members to join our Betting team at Newmarket Racecourse. You will be working in the restaurants, lounges and public areas of the racecourse, servicing customers who would like to place a bet.
Who are we looking for?
- Applicants 18+
- Ability to work with cash confidently/good mental arithmetic
- Drivers are preferable
- No prior experience needed as paid training is provided
Locations
Customer Service Assistant employer: Britbet Racing LLP
Contact Detail:
Britbet Racing LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the basics of betting and horse racing. Understanding the terminology and processes will not only boost your confidence but also impress the hiring team during any informal discussions.
✨Tip Number 2
Practice your mental arithmetic skills. Since you'll be handling cash, being quick and accurate with calculations will demonstrate your capability and reliability to potential employers.
✨Tip Number 3
Show enthusiasm for customer service. Engage in conversations with friends or family about what makes great customer service, and be ready to share your thoughts during any interviews or casual chats.
✨Tip Number 4
If you have a driving licence, mention it! Being a driver can be a significant advantage, especially in a busy environment like a racecourse, so make sure to highlight this in any discussions.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Service Assistant does at Newmarket Racecourse. Highlight key responsibilities and skills required, such as cash handling and customer service.
Tailor Your CV: Make sure your CV reflects any relevant experience or skills that align with the role. Even if you don't have direct experience, emphasise transferable skills like communication, teamwork, and reliability.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Newmarket Racecourse and how you can contribute to the team, even without prior experience.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Britbet Racing LLP
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way in customer service, and it shows that you're genuinely interested in being part of the team.
✨Demonstrate Your Cash Handling Skills
Since the role involves working with cash, be prepared to discuss any relevant experience you have, even if it's informal. You could mention situations where you've handled money confidently, or simply highlight your good mental arithmetic skills.
✨Prepare for Scenario Questions
Think about how you would handle various customer service scenarios. For example, how would you deal with a difficult customer? Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team, training process, or what a typical day looks like. This shows your interest in the position and helps you determine if it's the right fit for you.
