At a Glance
- Tasks: Be the friendly voice for customers, providing support and ensuring satisfaction.
- Company: Join Britax, a leader in child safety and mobility solutions since 1966.
- Benefits: Gain valuable experience in customer service with a supportive team.
- Other info: Dynamic work environment with opportunities to learn and grow.
- Why this job: Make a real difference by helping families travel safely with confidence.
- Qualifications: Good education, strong people skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
At Britax, we’ve been protecting children on the road since 1966. Our mission is to provide safe, comfortable, sustainable, and easy-to-use child mobility solutions. From our very first child car seat to today’s innovative range, we’ve helped protect millions of children around the world on their journeys.
With over 50 years of industry leadership, we’re proud to empower parents through our expertise – giving them the confidence and peace of mind to enjoy smooth, safe family travel every day. Our products deliver premium safety, comfort, and quality at every stage of childhood, from newborn to 12 years.
Our team is dedicated to working together to drive innovation and uphold the highest standards of safety and quality. Driven by our values – Care, Trust, and Curious – we continuously strive to improve and make a positive impact, not only by protecting children but also the world they grow up in.
We’re looking for passionate, qualified people who share our vision that every child has the right to be safe. Join us in shaping the future of child mobility – and help us protect what matters most.
The Customer Service Partner will play a crucial role in ensuring customer satisfaction and enhancing our company's reputation. You will provide general support to our customers: product support, after sales service, placing orders. This position offers the opportunity to engage with diverse customers and provide exceptional service.
Key Accountabilities and Responsibilities:- Being the first point of contact for our customers and responding to their queries, via: Email, Telephone, Social Media
- Giving general support to our customers on our products and providing after sales service
- Working with Microsoft Dynamics AX, Microsoft Teams, CRM system, Social Media platforms
- Accurately inputting orders Tracking deliveries
- Working closely with other internal departments: Sales, Marketing, Warehouse & logistics and technical teams on more complex issues or in cases where further assistance is required to achieve an outcome for the customer
- Maintain excellent product knowledge of existing and new products.
- Good standard level of general education.
- Ability to speak a European language an advantage but not essential
- Providing a great level of general Customer Service tasks
- Comfortable using various customer, stock & communication systems
- Strong people skills
- Customer service background
- Organisation and time-management skills
- Ability to work in a fast paced environment with ever changing priorities.
- Computer literacy
- Good communication skills – verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Has empathy for the customers situation
- A strong desire to provide high quality customer experience.
- Being driven and positive
- Being professional and flexible
- Patience and the ability to remain calm and positive
- Ability to learn about different products including the technical details
We look forward to receiving your application.
Customer Service Partner (6MFTC) in Southampton employer: Britax Child Safety
At Britax, we pride ourselves on being an exceptional employer dedicated to the safety and well-being of children. Our collaborative work culture fosters innovation and empowers employees to grow through continuous learning and development opportunities. Located in a vibrant community, we offer a supportive environment where passionate individuals can make a meaningful impact while enjoying a fulfilling career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Partner (6MFTC) in Southampton
✨Tip Number 1
Get to know Britax and its products inside out! Familiarise yourself with their mission and values, especially around safety and innovation. This will help you connect with the team during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Think of real-life scenarios where you've helped someone solve a problem or provided excellent service. Be ready to share these experiences in your interviews to demonstrate your ability to handle customer queries effectively.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to learn more about the company culture and what it’s really like to work there. This insider info can give you an edge in your application and interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Britax team and protecting what matters most.
We think you need these skills to ace Customer Service Partner (6MFTC) in Southampton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through! We want to see that you genuinely care about helping others and making a positive impact.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've provided excellent customer service in the past – we love a good story!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm comes across without overwhelming us with too much information.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Britax Child Safety
✨Know Your Products
Before the interview, make sure you have a solid understanding of Britax's products and their features. Familiarise yourself with their safety standards and innovations. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your People Skills
As a Customer Service Partner, strong people skills are essential. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will demonstrate your ability to connect with customers and handle their queries effectively.
✨Practice Active Listening
During the interview, practice active listening. Make sure to fully understand the questions being asked before responding. This shows that you value communication and are genuinely interested in what the interviewer has to say, which is crucial for a customer service role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to deal with difficult customers or unexpected challenges. Prepare to explain how you approached these situations and what the outcomes were, highlighting your patience and professionalism.
