At a Glance
- Tasks: Be the friendly voice for customers, providing support and ensuring satisfaction.
- Company: Join Britax, a leader in child safety with over 50 years of experience.
- Benefits: Gain valuable experience, work in a supportive team, and enjoy flexible hours.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference by helping families travel safely with confidence.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
Protecting what matters most. At Britax, we’ve been protecting children on the road since 1966. Our mission is to provide safe, comfortable, sustainable, and easy-to-use child mobility solutions. From our very first child car seat to today’s innovative range, we’ve helped protect millions of children around the world on their journeys. With over 50 years of industry leadership, we’re proud to empower parents through our expertise – giving them the confidence and peace of mind to enjoy smooth, safe family travel every day. Our products deliver premium safety, comfort, and quality at every stage of childhood, from newborn to 12 years. Our team is dedicated to working together to drive innovation and uphold the highest standards of safety and quality. Driven by our values – Care, Trust, and Curious – we continuously strive to improve and make a positive impact, not only by protecting children but also the world they grow up in.
We’re looking for passionate, qualified people who share our vision that every child has the right to be safe. Join us in shaping the future of child mobility – and help us protect what matters most.
We are looking for a passionate Customer Service Partner to join our amazing team. The Customer Service Partner will play a crucial role in ensuring customer satisfaction and enhancing our company's reputation. You will provide general support to our customers: product support, after sales service, placing orders. This position offers the opportunity to engage with diverse customers and provide exceptional service.
Key Accountabilities and Responsibilities:
- Being the first point of contact for our customers and responding to their queries, via: Email, Telephone, Social Media
- Giving general support to our customers on our products and providing after sales service
- Working with Microsoft Dynamics AX, Microsoft Teams, CRM system, Social Media platforms
- Accurately inputting orders
- Tracking deliveries
- Working closely with other internal departments: Sales, Marketing, Warehouse
Customer Service Partner (6MFTC) in Hampshire employer: Britax Child Safety
At Britax, we pride ourselves on being an exceptional employer dedicated to the safety and well-being of children. Our collaborative work culture fosters innovation and empowers employees to grow through continuous learning opportunities, all while making a meaningful impact in the lives of families. Located in a vibrant community, we offer a supportive environment where your contributions are valued, and you can take pride in protecting what matters most.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Partner (6MFTC) in Hampshire
✨Tip Number 1
Get to know Britax and their mission! Familiarise yourself with their products and values. When you chat with them, show your passion for child safety and how you can contribute to their vision.
✨Tip Number 2
Practice your communication skills! As a Customer Service Partner, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence in handling queries.
✨Tip Number 3
Be proactive on social media! Engage with Britax's posts and share your thoughts on child safety. This shows your enthusiasm and helps you stand out as someone who genuinely cares about their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to help protect what matters most.
We think you need these skills to ace Customer Service Partner (6MFTC) in Hampshire
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for child safety and customer service shine through. We want to see that you genuinely care about making a difference in the lives of families.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills that align with our mission at Britax. We love seeing how your background fits into our values of Care, Trust, and Curious.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Britax Child Safety
✨Know the Company Inside Out
Before your interview, take some time to research Britax and its mission. Understand their values of Care, Trust, and Curiosity, and think about how you can embody these in your role as a Customer Service Partner. This will show your genuine interest and help you connect with the interviewers.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or resolving complaints. Think of specific examples from your past experiences that demonstrate your problem-solving skills and ability to provide exceptional service. Practising these responses will boost your confidence.
✨Familiarise Yourself with Tools
Since the role involves using Microsoft Dynamics AX, CRM systems, and social media platforms, it’s a good idea to brush up on these tools. If you have experience with them, be ready to discuss how you’ve used them effectively in previous roles. If not, consider watching tutorials to get a basic understanding.
✨Show Your Passion for Child Safety
As a Customer Service Partner at Britax, your passion for child safety is crucial. Be prepared to share why this mission resonates with you personally. Whether it’s a story about your own experiences or a general commitment to child welfare, showing your enthusiasm will make a lasting impression.
