At a Glance
- Tasks: Be the friendly voice for customers, providing support and ensuring satisfaction.
- Company: Join Britax, a leader in child safety with over 50 years of experience.
- Benefits: Gain valuable experience, work in a supportive team, and make a real difference.
- Other info: Opportunity to engage with diverse customers and collaborate across departments.
- Why this job: Help protect children while enhancing your customer service skills in a dynamic environment.
- Qualifications: Good education, customer service experience, and strong communication skills.
The predicted salary is between 24000 - 30000 € per year.
Protecting what matters most. At Britax, we’ve been protecting children on the road since 1966. Our mission is to provide safe, comfortable, sustainable, and easy-to-use child mobility solutions. From our very first child car seat to today’s innovative range, we’ve helped protect millions of children around the world on their journeys. With over 50 years of industry leadership, we’re proud to empower parents through our expertise – giving them the confidence and peace of mind to enjoy smooth, safe family travel every day. Our products deliver premium safety, comfort, and quality at every stage of childhood, from newborn to 12 years. Our team is dedicated to working together to drive innovation and uphold the highest standards of safety and quality. Driven by our values – Care, Trust, and Curious – we continuously strive to improve and make a positive impact, not only by protecting children but also the world they grow up in.
We’re looking for passionate, qualified people who share our vision that every child has the right to be safe. Join us in shaping the future of child mobility – and help us protect what matters most. We are looking for a passionate Customer Service Partner to join our amazing team. The Customer Service Partner will play a crucial role in ensuring customer satisfaction and enhancing our company's reputation. You will provide general support to our customers: product support, after sales service, placing orders. This position offers the opportunity to engage with diverse customers and provide exceptional service.
Key Accountabilities and Responsibilities:
- Being the first point of contact for our customers and responding to their queries, via Email, Telephone, Social Media.
- Giving general support to our customers on our products and providing after sales service.
- Working with Microsoft Dynamics AX, Microsoft Teams, CRM system, Social Media platforms.
- Accurately inputting orders.
- Tracking deliveries.
- Working closely with other internal departments: Sales, Marketing, Warehouse & logistics and technical teams on more complex issues or in cases where further assistance is required to achieve an outcome for the customer.
- Maintain excellent product knowledge of existing and new products.
Educational Qualifications Required:
- Good standard level of general education.
- Ability to speak a European language an advantage but not essential.
Previous Job Experience Required:
- Providing a great level of general Customer Service tasks.
- Comfortable using various customer, stock & communication systems.
Key Skills and Personal Qualities Required:
- Strong people skills.
- Customer service background.
- Organisation and time-management skills.
- Ability to work in a fast paced environment with ever changing priorities.
- Computer literacy.
- Good communication skills – verbal and written.
- Listening skills.
- Problem analysis and problem-solving.
- Attention to detail and accuracy.
- Has empathy for the customer's situation.
- A strong desire to provide high quality customer experience.
- Being driven and positive.
- Being professional and flexible.
- Patience and the ability to remain calm and positive.
- Ability to learn about different products including the technical details.
We look forward to receiving your application.
Customer Service Partner (6MFTC) in Andover employer: Britax Child Safety
At Britax, we pride ourselves on being an exceptional employer, dedicated to fostering a collaborative and innovative work culture that prioritises the safety and well-being of children. As a Customer Service Partner, you will not only engage with diverse customers but also have access to continuous growth opportunities within our supportive team environment. Located in a vibrant area, we offer a range of benefits including flexible working arrangements, professional development, and the chance to contribute to meaningful solutions that protect what matters most.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Partner (6MFTC) in Andover
✨Tip Number 1
Get to know Britax and their mission inside out! When you understand what they stand for, you can tailor your conversations to show how your values align with theirs. This will make you a standout candidate during interviews.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues customers might face and how you would resolve them. Role-playing these situations can help you feel more confident and prepared when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Customer Service Partner. Plus, it shows your genuine interest in joining the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of the Britax family.
We think you need these skills to ace Customer Service Partner (6MFTC) in Andover
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for child safety and customer service shine through. We want to see that you genuinely care about making a difference in the lives of families.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our mission at Britax!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Britax Child Safety
✨Know Your Stuff
Make sure you have a solid understanding of Britax's products and their mission. Familiarise yourself with their history and values, especially around safety and innovation. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a Customer Service Partner, you'll be interacting with diverse customers. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Highlight your strong communication and listening skills to demonstrate your ability to empathise with customers.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice responding to common customer queries or complaints. This will not only showcase your problem-solving abilities but also your calmness under pressure, which is crucial for this role.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the company culture, team dynamics, or how they measure customer satisfaction. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and align with their values.
